Vienna Apostol Email & Phone Number

Pasadena, Ca, Us

Managing Semihandmade Cabinets showroom and CX teams, fielding all incoming leads and inquiries for kitchen project through web, email, phones and physical and virtual consultations.-Order management, collaborating with samples, purchasing and shipping departments to ensure customer communication is clear, consistent and organized. -Assisting sales team to create quotes and sales orders based on customer design plans.-Created training documents for new products and guidance for consultations.-Created SOPs for internal processes to improve consistency and reduce errors when making edits to orders. . -Collaborate with marketing teams on a new initiative offering cabinet doors for existing cabinets, for a new avenue of income.

Beverly Hills, Ca

Managed the flagship location, responsible for overall salon experience, buildingrelationships with all clients, VIP, and celebrity clientele. Led 20 nail techniciansand front desk staff.● Assisted Brand & Marketing manager hosting special events and salonbuy-outs for brand reps and influencers.● Supported launch of OJ’s first retail products. Educating staff on product infoand selling techniques for sandals, tea, and nail polish.● Reported directly to COO on weekly strategy calls, analysis of productivity,staffing levels and product sales.

Glendale, California, United States

Spent 7 years alongside the growth trajectory of Sephora inside JCPenney, promoted to four different stores, growing volume each time. While managing Glendale, we were ranked #2 in volume amongst 500 SiJCP’s across the nation. Grew the businessof hair, skin, makeup and fragrance from 3.5 million to 4.5 million over two years.Most visible store in the L.A. area, led many corporate visits.● Assisted field manager with conference calls, meeting prep and trainingsessions for new managers.● Volunteered for several local community events representing JCP andSEPHORA.● Responsible for all training, product education and development of over 25consultants/artists.

West Covina, California

Bachelor Of Arts - Ba, Communication And Media Studies

Bachelor Of Arts (Ba), Communication, General