Vierdiananda Ryadithia Email & Phone Number

Jakarta Raya, Indonesia

1. Identify and list potential KOL, filtering suitable candidates for each product and content angle to ensure alignment with the brand's image.2. Approach and negotiate cooperation agreements with KOL.3. Create and communicate detailed briefs to KOL, ensuring content aligns with campaign goals.4. Analyze and manage overall KOL performance, enhancing content quality in line with current trends while promoting products.

Indonesia

1. Provided prompt and effective solutions to customer inquiries through various communication channels, including live chat, social media, direct messaging, and email.2. Maintained a customer satisfaction rating of 4.5 or higher, reflecting a high level of customer trust and service quality.3. Strategically introduced upsell opportunities during customer interactions, aligning solutions with customer needs to ensure success.4. Collaborated with cross-functional teams to address and resolve complex complaints or queries, ensuring timely follow-up with clients once a solution was identified.5. Efficiently managed up to 40 inquiries daily, ensuring timely and accurate resolution.6. Diagnosed and resolved application issues by providing appropriate solutions and fixes at the application level.7. Compiled and submitted daily and weekly reports to track performance metrics and ensure operational transparency across shifts.8. Reported unresolved customer issues to relevant teams for further investigation and resolution, ensuring clear communication across departments.9. Proactively notified customers of any updates or changes to the application, ensuring they were well-informed and prepared for any adjustments.

Bandung, West Java, Indonesia

As the founder of Kayamata, I’m deeply involved in every aspect of its growth. From shaping the brand's identity to overseeing marketing strategies, I’m hands-on in creating a story behind our wooden glasses that resonates with our customers. I manage customer service personally, ensuring every interaction reflects our values. As CEO, I lead with passion, making sure Kayamata not only grows as a business but also remains true to its mission of sustainability and craftsmanship.