I'm deeply involved in every aspect of our startup's growth and operations. From overseeing day-to-day functions like accounting and HR to ensuring seamless customer experiences through testing, support, and onboarding, I play a hands-on role in driving our company's success. I work closely with teams across Biteberry to implement strategies that enhance efficiency, align with our mission, and support our expansion in the food tech industry.

• Being accountable for the Global IT Support Team for REEF OS• Provide vision, strategy, and execution for the initiation, transition, ongoing support, quality, and continuous improvement of the Global IT Support Team• Lead, supervise, and connect L1/L2 and L3 Support teams, ensure an outstanding, customer-oriented, and technical support service, and maintain a strong relationship with key REEF’s stakeholders and partners• Establish standardized processes, share and implement support best practices that ensure the high quality of the support provided in a timely manner

• Responsible for leading the Sales team, the Onboarding team, and L1&L3 Support teams• Responsible for leading and connecting the L1&L3 Support teams to ensure an outstanding, customer-oriented, and technical support service and maintaining a strong relationship with key OrderLord customers and partners• Lays out the escalation process for troubleshooting, handles customer complaints, and finds ways how to measure and improve the team’s performance• Represents the team in the communication with management and works in close cooperation with the Sales, Project, Onboardings, and Development teams to ensure proper workflows and know-how sharing

• Communication within important corporate clients• Responsible for onboarding restaurant chains with hundreds of locations, setting up the OrderLord applications for them, creating project plans and trading materials and ensuring an overall successful launch• Close cooperation with IT developers, the translation of client' s needs in the IT world, and the execution of UAT software tests for web-based, Android and iPhone applications

• Monitoring of the development phases of single products, planning, developing and implementing of new products or modification of existing products, preparation of new products – in contact with specialist from Generali (General Conditions, Tariffs and calculations, Working processes, Services for intermediaries, Forms, Printed matters...) • Constantly monitor and analyze the effectiveness of products (market acceptance) – product controlling • Control production quality (according to set goals) and provides follow-ups• Collaborate on projects and tenders• Monitor the market in Slovakia (competitors, customers, merchantability, competitiveness)• Deepen knowledge about products (within the group, ETIG, EU)• Cooperate with other product managers during preparation of products and tariffs, maintain contact, exchange of information • Maintain contacts with other departments (doctor, actuaries, reinsurance, lawyer, trainers, accounting, marketing...), or coordinates the collaboration• Provide consultancy and guidance to sales channels in respect of products of travel insurance of ECP, Generali, Genertel and training of sales channels• Support achievement of business goals of the company

Lead of Treaty P&C Business Coordination sub-team and fulfilling business coordination tasks.• Ensure high quality and timely business support for Client Managers and effective interaction with other stakeholders for the team of responsibility• Measure, analyze and improve/enhance the performance of the team/markets/individuals according to the set of KPIs• Ensure effective resources allocation to the respective markets within the team of responsibility• Coach and develop the team members in accordance with the set of goals and objectives of treaty business coordination• Establish and ensure best practice collaboration with treaty community, Local Business Service Expert and other stakeholders• Establish aligned process according to defined best practices such as EICO implementation packages• Ensure compliance for the entire team• Represent Business Coordination Treaty in Bratislava towards other functions• Representing the team towards Client Manager community and other functions outside of Bratislava (stakeholder management)Act as a Business Coordinator and: • Support the team of Client Manager in all related activities: administrative, analytical and commercial• Manage and control of the specific tasks related to the client administration, data processing, renewal support, reporting• Collaboration with other stakeholders in order to accomplish the daily tasks

Works with client teams and Client Managers, provides support and independently manages / controls the resulting tasks throughout the whole treaty underwriting process (client portfolio renewal and contract life cycle); Takes responsibility for accuracy of associated data in various management information systems; Responsibility for audit reviews, ensures compliance regarding contractual /external and internal guidelines; Participate in planning and reporting cycle, provides and analyses reports for client managers; Prepares client visits and client events; Coordinates case specific issues with client markets related functions, such as Claims Management and Underwriting, manages document flowSeptember 2012 - December 2012 - Local Business Expert based in Rome´s office (requested help during maternity leave) - Represent Business Services at the location; Ensure the handover to Central Business Coordination (including quality mgmt); Coordinate all tasks not transferred to Central Business Coordination; Act as local business coordination trouble shooter; Coordinate market/core client strategic planning in our area of responsability; Ensure qualitative reporting for the Market Unit Italy; Coordinate surveys referring to the Market Unit Italy; Support the local head with the management of the location; Acts as an interface for all stakeholders from Group, Divisional and other functions