Vierta Rahmaputra Email and Phone Number
Leading the charge in customer experience at FedEx, my mission is to blend strategic foresight with hands-on expertise in relationship management and business solution development. With a robust background in human resources and key account management, my approach centers around designing tailored solutions that enhance client satisfaction and drive company growth. The team at FedEx and I have successfully navigated the complex landscape of customer requirements, ensuring readiness and impactful training for our support staff. Our collaborative efforts have resulted in the consistent achievement of revenue goals and a fortified customer support system, all while fostering a culture of excellence and continuous improvement within the organization.
Manulife
View- Website:
- manulife.com
- Employees:
- 25873
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Life PlannerManulife Oct 2024 - PresentJakarta, Indonesia• Developed customized insurance plans for clients to meet their protection and health needs.• Managed a business portfolio and built strong relationships with clients to provide excellent customer service.• Assessed clients' needs and processed valid insurance claims to ensure their financial security.
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Associate LecturerKarier.Mu Oct 2023 - May 2024Jakarta, IndonesiaIn my role at Karier.mu, I developed learning modules with the Academic Team for the Prakerja Program. • Collaborated on a new topic to create engaging content for participants.• Provided learning materials to enhance understanding and application.• Conducted training evaluations to assess effectiveness and make improvements. -
Head Of Customer ExperienceFedex Dec 2020 - Apr 2024Jakarta, IndonesiaPremier Customer Management; Business Reviews; Customer Support Readiness & Training; Customers Requirement Gathering Process; Design and Deliver Customized/Tailor Made Solutions; Escalated Issue Resolution; Forecasting and Planning (Translating the Business Plan); Oversee All Representative Activities (including Coaching & Monitoring); Relationship Management; Revenue Achievement/Growth; Tracking & Monitoring Solutions (including Prevention) -
Acting - Head Of People Operation Fedex IndonesiaFedex Jul 2020 - Nov 2020People Advisory & Industrial Relations; Operational Workforce Planning & Acquisition; Change Management Planning & Implementation; Employee relations advice and strategy; Employment and labor laws /regulatory compliance; Unions and collective agreement / work councils management; Discipline and dismissal; Employee complaints and grievance processing and mediation; Involuntary separation; Strategic operational workforce planning; High-volume recruitment and hiring / RPO; Local Response Team (emergency responder); Workforce transition; Country lead to tailor regional projects and programs for effective local implementation
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Senior Human Resources SpecialistFedex Jun 2019 - Jul 2020Jakarta, IndonesiaHR Service Delivery, Performance Management, Recruitment, Labor Relations Delivery.Involves the applications of specialist knowledge include providing specialist advice to employees,management or customer.Managing and maintaining system and process, completing projects, develop or changing system and process as appropriate.
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Hr Recruitment And Safety & Health ManagerTnt Feb 2014 - Jun 2019Jakarta- Responsible for recruitment process to full fill vacant position for National scope.- Build and maintain employees engagement through instilling pride and employee involvement and consistent approach using people management.- Building a fun and rewarding culture through integrated HR Program- To ensure all business practices in line with good corporate governance principle- To establish a guarantee service to internal and external customers through a defined standard operating procedure as a part of teamwork for winning business opportunities -
Resourcing ManagerTnt Oct 2011 - Feb 2014Jakarta-Implements recruitment and selection policies and develops and manages recruitment programmes and processes, in line with the Express HR Strategy and divisional recruitment guidelines, in order to ensure adequate staffing in the short and the long term.- in charge of the Recruitment function in a department, country or Business Unit referred to as entity in this profile.-To lead, motivate and empower the staff through effective & open communication, excellent leadership, regular performance feedback and teambuilding in order to maximize customer satisfaction, employee satisfaction and team productivity
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Resourcing And Employee RelationTnt Jan 2009 - Oct 2011Jakarta- Manage man power needs and create good talent to support business needs and company goals- Implements recruitment and selection policies and develops and manages recruitment programmed and processes, in line with the Express HR Strategy and divisional recruitment guidelines, in order to ensure adequate staffing in the short and the long term.- Responsible for manage employees issue and comply to government regulations and avoid any industrial relations dispute- To build employee engagement through instilling pride and employee involvement also consistent excellent approach to people management
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Customer Service And Sales TrainerTnt Indonesia Dec 2007 - Jan 2009To gain skills and knowledge for CS & Sales team so they can give the best services to customer
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Customer ServiceTnt Mar 2006 - Dec 2007Give Good services to customer to exceed customer expectation
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Back Office AssistantBank Mega 2004 - 2006Jakarta, Indonesia- Providing daily bank transaction (such as; Clearing, Taxes, Time deposit, Saving)- Responsible for ATM Maintenance and reporting.- Providing monthly and annual reporting -
Customer Service RepresentativePt. Xl Axiata Tbk 2002 - 2004Jakarta, IndonesiaCustomer Service Representative - Providing customer needs, inquiry info and help them to solving their problem in using the serviceTechnical Support on Multimedia Feature and Value-Added Service- Made guidance for multimedia features especially on GPRS, MMS and VAS versus mobile phone.- Handset trial and made troubleshooting for any problem occur on using the features.- Solving the problem and guide the customers in using and setting their handset
Vierta Rahmaputra Education Details
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Economics
Frequently Asked Questions about Vierta Rahmaputra
What company does Vierta Rahmaputra work for?
Vierta Rahmaputra works for Manulife
What is Vierta Rahmaputra's role at the current company?
Vierta Rahmaputra's current role is Trainer, Customer Service, Human Resources, Life Planner, Insurance Consultant,Customer Experience, Strategic thinking, Talent and Acquisition, Industrial Relations, Certification of Lead Auditor ISO 9001:2015,.
What schools did Vierta Rahmaputra attend?
Vierta Rahmaputra attended Perbanas Institute.
Who are Vierta Rahmaputra's colleagues?
Vierta Rahmaputra's colleagues are Michelle Draper, Catherine Lincoln, Natasha Robichaud, Raymond Navarro, Marcus Wong, Timothy Mendoza, Renée Sutherland (Bell).
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Vierta Indra Rahmaputra
Recruitmant And Employee Relation Executive At Pt.Tnt Skypak International ExpressJakarta
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