Viet Nguyen Email & Phone Number

Remote

Calgary, Canada Area

At Shareworks by Morgan Stanley I was working as a software developer. I was part of a high performing team that function in an agile environment. Within that realm I work to support and advance the internal reporting engine that helped financial admins to accurately report on expenses, dilutions, disclosures , and more for their company.

- Built strong relationship with small/medium business owners by leveraging my knowledge over 20 different phones and price plans to generate optimal value.- Won in-store largest percentage growth award 2 times; 30% growth in 2015, 20% growth in 2016.- Handled escalated customer issues as team lead and technical support.- Activated on average 3 new accounts and 7 hardware upgrades weekly, and consistently sold no less than $300 of accessory every month.

- Provided exceptional customer service by being focused and engaged, and that resulted in getting 100% on EIP (employee integrity program) 2 months in a row, including $20 cash: scored by mystery shopper. - Sold on average $15,000 worth of sunglasses every month by utilizing the Sunglass Hut experience tool to meet customer needs.- Communicated with area manager daily, to ensure weekly sales goal are met.