Operation:- Ensure smooth operation of the whole fleet from Can Tho, Hochiminh City, Vung Tau, Phan Thiet, Lam Dong, Nha Trang…- Create the SOP, checklist for operation and marine safety- Manage the service standard for all crew member and butler- Create the Org Chart for the the current bussiness- Finnance control: create budget, cost analysis, effective cost controller- Technical: create monthly maintenance cost, define the technical issue, maintenance and upgrade plan- Assign the yacht for various projects base on BOD demandProjects:- Consulte for all yachts and marina projects in NovaGroup- R&D on the yacht market & product - Develop new yacht design- Connect with right distributors related to yacht and yacht design- Manage yacht & boat building projects with various shipyard

• Managed a team of marketing professionals to ensure the success of marketing campaigns.• Develop strategic sales and marketing program• Manage and develop marketing programs & materials such as advertising, event planning and online promotion• Review the content calendar to assure all contents meet the brand's identity and visual requirement• Empowered team synergy and a positive workflow.• Planned, executed, and managed online marketing efforts, resulting in a wide range of company advancements.• Put forth carefully planned strategies to improve company business.• Developed consumer promotions, advertising, and sales programs• Established sales goals by forecasting annual sales quotas and projecting expected sales volume for existing and new products.• Helped to achieve a significant increase in sales revenue.• Effectively managed and lead a sales team consisting of 10+ people to drive company proficiency and success.• Brought forth a clean record of meeting monthly sales quotas.• Supervised and trained teams of part-time and full-time employees in sales• Research the market to develop the the strategic sales• Monitored the performance of sales team members and worked to increase team morale and motivation.• Worked to ensure a neat and attractive sales environment, and assisted in the setup of visual displays.• Worked with the mission of the company in mind and served as a dedicated and enthusiastic part of the sales team.• Develop package and product that meet the market demand• Analyze monthly sales & marketing report to setup goal and quota for the next month. • Brought forth a strong and useful understanding of economic, financial, and marketing concepts and strategies.• Designed and implemented systems to measure sales and marketing effectiveness that helped eliminate ineffectiveness and boosted productivity.• Collaborated with marketing professionals and creative directors to ensure the brand and mission of the company was honored.

• Overseeing daily operation, productive in operation to improve the operating cost• Setup the sales target and searching for the opportunity to improve the sales accuracy• Develop the new product that matching the current consequence and landscape of the area• Developing and implementing growth strategies• Training low-level managers and staff to adapt with the SOP and service standard• Creating and managing budgets• Improving revenue, analyzing the customers' demand, habit and feedback for the proper products• HR: Create a hierarchy for the current business, hiring the new staffs, coaching and motivating team to achieve the target.• Evaluating performance and productivity of the team• Analyzing accounting and financial data for a proper improvevent in operation• Coordinate with others head of departments/companies in the group to implement or complete the joint project• Coordinate with the PR & Marketing team to improve branding/product influencing to the potential customers.• Review all the purchasing orders to be sure all the new tools/equipment reaching the standard level• Manage the F&B team in setting up/reviewing the market list, approve the food norm and banquet/buffet decoration for the F&B demand• Working closely with landscaping and creation team to improve the clients experiment in the area• Event planning: Take responsibility for all the branding event of the group, find and coordinate with contractors/suppliers to implement the event plan and reach the branding/marketing target

1. Strategic planning and implementation of all programs and operations in a financially responsible, sustainable and safe manner. 2. Oversight of marketing and market research; sales and financial reconciliation; coordination of trips; development of new trips; liaison with existing partners and potential partners, as well as government officials; contract negotiation for land use, rent, staff housing, office; oversee purchase and transport of equipment and supplies; 3. Manage the HR team in improving the staff motivation, training plan and follow the new regulation, build the HR strategy for a long term development.4. Seeking for the potential project in the location: Stay connect with local contractor, local authority...5. Build up the relationship with local authority to keep the project/daily operation well on track6. Manage the operation team to optimize the labor force and operation cost in the office and the fleet.

General Director of Asia Outdoor, on represent of the company in the paperwork and document, also be ready to take in charge of manage the company if any change of the current management team. Train to accompany with the outdoors activities currently provide by Asia Outdoors included: rock climbing, hiking, kayaking…Working closely with current management system to catch and overflow with the daily task to be ready with the handover process in case any changing in the management teamAccess directly to the financial report, costing and budget sheet, daily revenue and profit to suggest any adjustment if anyKeep in touch with the local authorities, updated with latest requirement/local policy and overflow the staffs to following byWorking with the local vendors, suppliers to reproduce customer service, safety standard, brand promoting…Experiment and review all the current product to improve customer experienceGenerating periodic market reviews, analyzing departmental performance, target achievements and budgetary adherence for recommending corrective actions accordingly.

Thien Minh Transport takes a part in Thien Minh group, specially in land transportation and fleet management. Establish from 2006, it now owning 17 vehicles and 5 tourist boats in Halong bay with more than 100 employees.Current address: 9th floor, 70-72 Ba Trieu, Hoankiem, HanoiPhone: 04-38280702, etx: 174Current Workload and JD:Strategic planning and implementation of all programs and operations in a financially responsible, sustainable and safe manner. Oversight of marketing and market research; sales and financial reconciliation; coordination of trips; development of new trips; liaison with existing partners and potential partners, as well as government officials; contract negotiation for land use, rent, staff housing, office; oversee purchase and transport of equipment and supplies; staff recruitment and training; accounting and book keeping; collection and payment of accounts; legal matters and insurance; recruitment and training of staff.

The Customer Service Manager (CSM) plays a pivotal role in the successful running of our tours on Boat (Jewel of the Bay, L’Azalee Cruise) in Ha Long Bay, providing the primary contact point for our clients. Working as part of our Operations Team, the Customer Service Manager is responsible for the best, innovative service and smooth operation of the boat. A Customer Service Manager of Buffalo Tours is a psychologist, a diplomat, an efficiency expert and an entertainer. A CSM should include the following qualities: Teamwork, leadership, punctuality, patience, and always be honest and sincere, firm and pleasant, and be courteous.There are a number of roles that a Customer Service Manager must adopt in order to provide the standard of customer service that is expected by our clients. The Customer Service Managers are responsible for the smooth running of all our trips operated on board our JOB boat. They also are responsible for allocating work to all crew members when required.

This is an co-handled position that allow me to take in charge of the operation process of L'Azalee Cruise - A 4 stars boat in Halong Bay, it's also a chance for me to connect with the local authority in Quang Ninh. Not just the operation, I also work as a HR manager to recruit and manage the crew and operation team for the boat. The company is now operated by a new management team that located in Halong for the expanding purpose meanwhile I come back as the Transportation Team Leader in the parent company. My mainly task:Hiring, training, motivation and supervising all the staffs included: captain, cruise manager, crew, waiter, housekeeper...Create and maintain a strong network with the local authorities to keep up to date any regulation or policy may effected to the businessBuild the network with the local supplier, vendors, keep benchmarking the price and selling policy to guarantee clients’ experience and cost savingProduce annual budget and keep working with the related staff to work within the budget as well as optimizing the revenue and clients’ experienceBuilding the norm for the operation process to improve the transparency and work efficiency Keep in touch with clients to gather feedback and solve any issue related to F&B, Touring, Room service….Ensures all activities performed within the department are in accordance with the company’s business objectives, and established safety and security standards.Coordinate the land and sea transfer to assure the proper timing Coordinate with flight schedule for the seaplane schedule to offer client the best P/U timeWeekly/monthly inspection to suggest any adjustment/equipment installment to improve customer experience, safety, security requirement