Crowne Plaza Phu Quoc Starbay5-star resort with 308 keys (hotel rooms, suites, and villas), 2 F&B outlets, 6 meeting rooms, and 1 Grand Ballroom- Responsible for Room Sales for the hotel (MICE - Corporate - Travel Agent)- Develop a growth strategy focused both on financial gain and customer satisfaction- Conduct research to identify new markets and customer needs- Arrange business meetings with prospective clients- Promote the IHG's properties/services addressing or predicting clients’ objectives across Vietnam.- Do MMR, ROY, Monthly Compset Report, and SWOT analysis.- Collaborate with the team to archive the title "Most Improved PGI - Profit Generate Index” for the property in Southeast Asia and Korea in 2024.- Attend Weekly Revenue Meeting/ Monthly Commercial Call.- Report directly to the Director of Sales & Marketing/ General Manager

5-star city apart' hotel with 580 keys, 3 F&B outlets, and 4 meeting rooms- Responsible for Travel Agent Room Sales for the hotel. - Participate in creating sales documents (contract, liquidation, invoice, group follow report...) for the pre-opening period.- Build and strictly follow sales action plan, analyze accounts and market.- Assist the Director of Sales in developing sales strategies and building wholesales rate (Domestic and Inbound) - Achieve pre-opening budgets and goals, while securing future business that will meet or exceed rate and occupancy goals.- Collaborate with the marketing team to run promotions, branding, and organize events- Training and guiding Sales Executive/ Assistant Sales Manager on quotations for big groups, sales calls, telesales, and closing deals.- Do MMR, ROY, Monthly Compset Report, and SWOT analysis.- Report directly to the Director of Sales/ General Manager

116 keys with 2 function rooms, 1 restaurant and 2 bars- Build develop sales strategy and pricing guideline for F&B department of the property.- Planning and run 2 big F&B events of year: Mooncake Festival and Tet Hamper season- Collaborate with other department to run events smoothly.- Collaborate with marketing team to design, photograph and launch F&B promotions.- Present sales, revenue and expenses reports and realistic forecasts to the management team

Total 487 keys, including 4-5 star hotels & 5 star resort with total 11 meeting/ banquet room- Make lists of potential clients and conduct surveys to identify customers actively seeking a hotel- Contact customers via calls or arranged meetings to discover their needs and requirements- Prepare and present sales proposal to potential clients, highlighting the best features and qualities of the hotel- Provide customers with a list of available services and their accompanying prices and offer discounts when necessary- Assist clients in selecting the most appropriate service that best meet their specifications and needs- Oversee the booking and reservation of space in a hotel to ensure availability and proper arrangement- Collaborate with other hotel staff to ensure clients have a good time- Monitor the customer service quality of the hotel to ensure customers are tended to appropriately- Conduct price negotiations with customers on behalf of the hotel management to reach a favorable bargain for both parties- Process and facilitate requests for customized services such as room redecoration, equipment, and switch- Coordinate and organize the details of an event such as catering, lodging, seating, and security- Resolve misunderstanding within a hotel premises- Maintain contact with clients to obtain feedback and to discuss opportunities for future business- Follow direct requests from Director of Sales / Assistant Director of Sales

Total 259 keys (107 keys 4 star city hotel with 2 restaurants and 4 meeting rooms and 152 keys 5 star resort with 2 restaurants, 4 meeting rooms, and 1 grand ballroom)- Support Director of Sales and Sales Managers for their effective communication to their clients (sales calls, telesales) as well as for them to develop new future clients- Replying email, confirming banquet arrangements, menus, BEO, memos, etc.- Compose, publish and distribute Banquet Event Order (BEO) to all department heads and personnel who are involved in servicing banquets function.- Sending proposals/ quotations/ contracts/ liquidation to the guests and being in timely contact with them.- Establish and improve the reputation of the hotel by offering a very personalized style of service as per the hotels standard operating procedures.- Work with management and other heads of departments at all times and assist in carrying out special requirements and duties necessary in adding to the guests general comfort and well being.- Perform all duties as Director of Sales or Sales Managers request

- Supervise and training Banquet Staff - Oversee banquet room setup, directing staff on where to place table settings, centerpieces, and other table decorations.- Respond to customer complaints, questions, and compliments.- Ensure serving of food items on time.- Ensure cleanliness of china, glassware and silverware.- Coordinate with the banquet staff to manage the event successfully.- Review and understand Banquet Event Orders (BEO) at the beginning of each shift to ensure banquet rooms are set as per the customer's request.- Attend all pre-shift meetings to ensure events flow smoothly.- Be in communication with the Banquet Supervisor regarding any special needs.- Be in charge to resolve problems in a shift- Confirm all details relative to group functions with meeting/banquet planners.- Assist in ensuring that each event is on time as per the banquet event course.- Make required adjustments as needed and relay that information to the appropriate personnel.- Maintaining proper dining experience, delivering items, fulfilling customer needs, removing courses, replenishing utensils, refilling glasses.- Greet all guests and owners warmly with an appropriate greeting.- Take beverage orders and collect payments where specified.- Ensure guest satisfaction throughout the meal service.- Respond to guest requests in a friendly, timely, and efficient manner.- Respond to and try to full fill any special banquet event arrangements.- Handover during shift changes