•Lead and coach a team of four recruiters that successfully met all recruitment goals including a weekly 15 screens KPI • Develop workforce planning strategies with senior leadership to meet company demands, lower attrition rates, and improve retention• Implement new ATS and full-cycle recruiting process for various roles: art directors, motion graphics artists, producers, production artists, payroll managers, etc.• Develop "Managed Services" division that recruits contract positions for clients• Execute company initiatives to foster a more inclusive culture, including an internship program, cultural awareness meetings, transparency language, etc.• Automated various processes including offer approvals, freelance scheduling, background checks, and equipment distribution• Audit employee data in HRIS and ATS

Deliver high-class candidate experience throughout the full recruitment cycle. • Manage high-volume scheduling for creative recruiters and hiring managers• Interview hundreds of candidates and add touch-points after every call• Identify passive candidates via various sourcing means (Boolean searches, LinkedIn Recruiter, Entelo, etc.)• Refine various recruiting processes including offer approval, offboarding, and talent management• Generate reports via Greenhouse Applicant Tracking System to measure applicant demographics, length of recruitment process, applicant sources, etc.

My responsibilities were broken up into 3 categories: HR, Office Management, and IT:• Implemented a new system to standardize the talent life cycle that significantly reduced time spent recruiting and has provided over 40% of the current core team• Established a performance review cycle that has ensured individual performance is reviewed on a semi-annual basis while keeping total salary under 12% of revenue per annual basis• Negotiated and developed contracts with contractors that on average cost 25% under quoted rates• Launched compensation and benefits program for 100% of our international team• Adopted and deployed new employee benefits that include unlimited PTO, 8/72 work schedule, and a new WFH model after the COVID-19 Pandemic• Coordinated company-wide events/outings with my direct report that adhered to strict budget constraints, which includes weekly directors meetings, tradeshows like CES, and a team-wide trip to 3 partner factories in China and Hong Kong• Slashed over $20,000 software and administration costs per annual year • Oversaw our 1 Million Masks Donation initiative by outreaching to 500+ nonprofits to reduce our medical supply inventory by 20% while gaining tax credit to boost revenue

• Responded to customer inquiries via any of our support channels (email, live chat,phone, SMS/messaging) within our support helpdesk platform, Gorgias• Worked directly with our shipping carriers as a liaison between the carrier and thecustomer to resolve issues and reduce costs for both the company and customer• Acted as a liaison for our team in Santa Barbara to our international team andaudience• Reduced costs associated with resolving international orders and shipping issues

As a manager, I dealt with: scheduling workers, implementing company policies, handling production shipments, and customer service.

As an API (Asian and Pacific Islander) mentor, I work with incoming students that identify as API to help them integrate into college life, while informing them of the challenged and benefits of being a part of the API community.• Assisted in running ad campaigns to recruit students to the program• Mentored 300+ incoming API UCSB students in college coursework• Created a safe space for 1st Generation API college students to discuss their identityand challenges