Cindy Benton Email & Phone Number

Dallas, Texas, United States

- Provides technical leadership to call centers while serving as a subject matter expert on key systems and tools. Delivers operational and administrative support to leadership by reviewing and analyzing data, developing practical solutions, and providing communications.- Leads multiple projects and tasks in a fast-paced environment to create an.

Dallas, Texas, United States

- Identified customer needs and team readiness to design impactful instruction materials, interactions, and assessments to improve the customer experience and take ongoing action for team improvement and development.- Served as an escalation resource for customer interactions while facilitating the general operations of over 300 appointments daily..

- Identified areas to design, develop, and update online content. Improved technical documentation reduced support ticket volume by 30% PY during NPI.- Collaborated with cross-functional teams to review assets for accuracy and to distill complex topics into easily understandable materials compliant to brand standards.- Developed written and oral.

- Facilitated 2-3 simultaneous online customer support chats to educate customers, provide product troubleshooting, and schedule repair appointments during a 2020 work from home program.

Dallas, Texas, United States

- Performed hands-on repairs of desktop and mobile devices while providing frontline customer support, creating an experience to promote excitement about Mac ownership, and building long term relationships with Apple customers.- For excellence in maintaining strong results in customer satisfaction and embodiment of company culture, I was selected to.

Dallas, Texas, United States

- Diagnosed and resolved comprehensive technical problems for iPhone, iPad, Apple Watch and their accompanying operating system software.- Implemented technical support resources during a display repair quality program to address critical issues.

Oklahoma City, Oklahoma, United States

- Introduced Apple solutions, technology, and services to business customers by generating new leads in addition to sustaining strong relationships with over 150 business accounts.- Compiled weekly training newsletters to improve awareness and familiarity amongst retail team with business solutions for retail customers which allowed us to consistently.

Oklahoma, United States

- Delivered superior customer experiences and demonstrated proficiency in new products, services, and initiatives to uncover needs and develop customer loyalty.- Streamlined closing procedures saving 1.5 weekly labor hours per team member and executed visual merchandising standards as a Visual Team lead.- Trained team members on essential product features.

Moore, Oklahoma, United States

- Responsible for developing team members through personalized coaching, monitoring sales results, and connecting local businesses with mobility and wired solutions.- Drove engagement across 5 different locations for small business sales by creating individualized performance updates and interactive training incentives resulting in receiving the Q4, Q1.

Oklahoma City, Oklahoma, United States

Bachelor Of Science - Bs, Music Performance, Instrumental

Education record

Bachelor Of Science - Bs, Music Performance, General