Cindy Benton Email & Phone Number

Dallas, Texas, United States

- Provides technical leadership to call centers while serving as a subject matter expert on key systems and tools. Delivers operational and administrative support to leadership by reviewing and analyzing data, developing practical solutions, and providing communications.- Leads multiple projects and tasks in a fast-paced environment to create an infrastructure capable of providing support to various teams. Prepares information and presentations while facilitating meetings between leadership and other appropriate parties in support of projects.- Creates tools and applies emerging technology to develop automated workflows. Successfully launched new processes impacting +1000 users to help maintain reporting documents, program operations, and organizational efficiency.- Maintains organizational rosters and reporting charts for employee onboarding in addition to delivering customized technical training sessions to internal employees and management.

Dallas, Texas, United States

- Identified customer needs and team readiness to design impactful instruction materials, interactions, and assessments to improve the customer experience and take ongoing action for team improvement and development.- Served as an escalation resource for customer interactions while facilitating the general operations of over 300 appointments daily.- Utilized market collaboration and metrics reporting to deliver customized training sessions including wellness, new products, and business priorities to internal employees while proposing improvements to existing training processes.- Lead concurrent projects for multiple product areas to create and deliver action plans for employee development.

- Identified areas to design, develop, and update online content. Improved technical documentation reduced support ticket volume by 30% PY during NPI.- Collaborated with cross-functional teams to review assets for accuracy and to distill complex topics into easily understandable materials compliant to brand standards.- Developed written and oral presentations to suggest process improvement and contribute to development of department workflows.

- Facilitated 2-3 simultaneous online customer support chats to educate customers, provide product troubleshooting, and schedule repair appointments during a 2020 work from home program.

Dallas, Texas, United States

- Performed hands-on repairs of desktop and mobile devices while providing frontline customer support, creating an experience to promote excitement about Mac ownership, and building long term relationships with Apple customers.- For excellence in maintaining strong results in customer satisfaction and embodiment of company culture, I was selected to support Apple’s Keynote events in Cupertino for the Apple TV+, Apple Park launch, WWDC, and iPhone 11 events to curate a brand experience for Keynote attendees, lead conversations about personal development, and collaborate with retail support staff across the world to innovate ideas to improve the Apple Retail experience.- Created reporting and a mentorship program between cross functional teams while maintaining strong results in time efficiency and customer satisfaction to increase team engagement and awareness of priorities, such as discovering solutions for business customers.

Dallas, Texas, United States

- Diagnosed and resolved comprehensive technical problems for iPhone, iPad, Apple Watch and their accompanying operating system software.- Implemented technical support resources during a display repair quality program to address critical issues.

Oklahoma City, Oklahoma, United States

- Introduced Apple solutions, technology, and services to business customers by generating new leads in addition to sustaining strong relationships with over 150 business accounts.- Compiled weekly training newsletters to improve awareness and familiarity amongst retail team with business solutions for retail customers which allowed us to consistently maintain more than 90% weekly team engagement with business priorities for the first time in 2018.- Assisted in the growth of 5% of small business accounts leading to their conversion to higher tier support and status.- Worked with account executives on scheduling presentations, distributing literature, and conducting custom training sessions for provided solutions.

Oklahoma, United States

- Delivered superior customer experiences and demonstrated proficiency in new products, services, and initiatives to uncover needs and develop customer loyalty.- Streamlined closing procedures saving 1.5 weekly labor hours per team member and executed visual merchandising standards as a Visual Team lead.- Trained team members on essential product features and sales techniques, serving as a mentor for staff to help them become as successful as possible.

Moore, Oklahoma, United States

- Responsible for developing team members through personalized coaching, monitoring sales results, and connecting local businesses with mobility and wired solutions.- Drove engagement across 5 different locations for small business sales by creating individualized performance updates and interactive training incentives resulting in receiving the Q4, Q1, and Q2 regional excellence award in 2015-2016.- Supervised employees across TV, home security, and wireless solutions and provided motivation for reaching monthly sales goals.

Oklahoma City, Oklahoma, United States

Bachelor Of Science - Bs, Music Performance, Instrumental

Education record

Bachelor Of Science - Bs, Music Performance, General