- Lead and manage team by overseeing hiring, training, and performance evaluations to ensure a high-performing and motivated staff.- Analyze sales figures and key metrics to set and achieve sales goals while forecasting future sales trends and strategies.- Oversee daily store operations, ensuring smooth processes, operational efficiency, and effective cost management.- Maintain store inventory by organizing merchandise, implementing security protocols, and ensuring product availability at all times.- Develop and execute marketing strategies to drive foot traffic, increase customer engagement, and enhance the overall shopping experience.- Build and maintain strong relationships with customers, creating a welcoming and positive shopping environment.- Collaborate with cross-functional teams to ensure exceptional customer service, effective problem-solving, and continuous improvement.- Monitor store finances, including budgeting, payroll, and expense tracking, to maximize profitability while minimizing costs.

- Exceptional Customer Service, Retail Arbitrage, Upselling strategies- Marketing and Product Positioning; Product Photography, Merchandizing- Inventory management; Researching fashion trends and competitor activity- Logistics optimization, Transaction assurance- Managing Poshmark.com closet with more than 200k followers, Instagram account with more than 6k followers

- Personalized Customer Service- Managing VIP Client Database- Assist with inventory management

Brand Ambassador for Laura Mercier and Shiseido- Handled scheduling and resource management, inventory management, merchandizing, event planning - Lead team projects simultaneously with company events to maximize financial results- Provided excellent customer service by helping sales associates responding to customer needs and inquiries in a friendly and professional manner- Had been consistently meeting and exceeding company goals through strong team performance, excellent customer service and relationship building

Sales Associate in Fine Jewelry (February 2018 – August 2018)- Personalized Customer Service- Managing VIP Client DatabaseSales Associate in Fashion Accessories (July 2016 – February 2018) - Built customer relationships to ensure repeat business - Supervised and directed all merchandise and shipment processing

- Grew a clothing retail network from a single retail stand to 6 locations, including boutique stores and pavilions- Managed a staff of up to 12 retail associates - Developed staff’s skills to increase the selling velocity of fashion merchandise - Ensured all operational risks were recognized and managed, resulting in effective internal controls- Responsible for retail and online sales, merchandising, fulfillment, inventory, accounting, and restocking

Intern/Contractor- Supported, planned, and coordinated operations for single or multiple surveys- Collected and analyzed data on customer demographics, preferences, needs (market potential)- Planned, modified, and executed research techniques, procedures, and tests- Recorded data and maintained source documentation following good documentation practices- Reviewed, classified, and recorded survey data in preparation for computer analysis- Prepared marketing research reports, including statistical analysis, data interpretation, findings and recommendations