Vighneshwar Belure Email & Phone Number

Indore, Madhya Pradesh, India

Indore, Madhya Pradesh, India

Handling MP CG Jio Fibre Field Service Operations

Surat, Gujarat, India

Handling Business Operation of Central and South Gujarat

Noida Area, India

Field Service Operations-UPU

Mumbai Area, India

Taking care of After sales Service Operations for Mumbai,ROM,GOA,CG for LAVA Mobiles

Ahmedabad Area, India

• To Take of Care Of Service for Entire Samsung Products for Central Gujarat . • Total Network of 16 Service centers / Call Load of 13 K Per Month• Operations and customer care services to ensure total customer satisfaction.• To Correct the Network and Ensure no Service GAP.• To review Open Repair Calls on daily basis and give solutions to clear pendency instantly on part pending & non part Pending cases. • To study happy call reports on Weekly basis and take corrective actions to improve service perception.• To study and review MOM of Sales and Service on weekly basis and take actions on pending issues.• To Maintain And Improve KPI of ESC’s

Ahmedabad Area, India

• To execute service policies and monitor Branch Service performance to support and strengthen after sales Operations and customer care services to ensure total customer satisfaction.• To prepare budget for all the service centers (ASC/DSC Network) and ensure adherence of the same.• To setup economically viable service centers for the Co"s group.• To review DSR on daily basis and give solutions to clear pendency instantly on part pending & non part • Pending cases. • To study happy call reports on daily basis and take corrective actions to improve service perception.• To study and review MOM of Sales and Service on weekly basis and take actions on pending issues.• To ensure development of second line team members (ASI, Store Incharge, CCO, BCC) in terms of Behavioral and functional attributes.• To compile Dealer satisfaction report and submit to local Sales team in Monday review meeting.• To ensure effective Service infrastructure availability in ASC and DSC network. • To submit monthly Quality report to CWH and Product Heads for improvement in Product Quality.• To give Fast Feedback Reports for new models or batch failure reports to CWH and Product Heads to • Take corrective actions at factory level.• To submit technical and behavioral training requirements to Product Trainers and HR and organize • Training programs to upgrade/enhance the skill sets of branch team members.• To monitor CDRF cases and submit report to Corporate Service Office on monthly basis.

Kolhapur Area, India

• Established Service Network In Entire South Maharashtra(Latur,Solapur,Sangli,Satara,Kolhapur,Ratanagiri,Sindudurg) • Management of ISP Service operation’s • Support ISP /dealer / distributor in terms of service related issues.• Monitoring ASC activities with regular Audit. • Maintain Service SLA -to ensure the call should have been completed within stipulated times• Responsibility to maintain complete Dealer satisfaction & customer satisfaction.• To take care of entire service operation of the branch.• To provide proper support in Technical skills, communication skills and spares to ISP to achieve the best service in the industry.• Regular visits to ISP’s and dealers to fulfill day-to-day market requirement.• To communicate with Q/C department regularly for the product betterment.• Responsible for critical complaints solving and feed back to head office.• Effectively participating in sales activities during festivals and melas.• Received Best Cluster Award In ROM in August 2009

• Established Service Network In Entire Gujarat • Management of Authorized Service Center operation • Support ASC /dealer / distributor in terms of service related issues.• Monitoring ASC activities and regular Audit. • Maintain Service SLA -to ensure the call should have been completed within stipulated times• Responsibility to maintain complete Dealer satisfaction & customer satisfaction.

 Management of Factory Service Centre for Pune District.  Monitoring performance of service centre and boost the engineers for quality service Keeping on eye the customers demand/expectations, extending training, motivating the staff to improve the customer service parameters. On spot support & technical guidance to the field staff. Chalk out the daily plans, prioritize and delicate the job responsibilities and co-ordination with service staff. Co-ordination with strong follow up for timely receiving the spares  Ensuring dealer satisfaction by keeping control on defectives and out of the way resolving routine service related problems Making frequent visits to the customers & dealers to resolve the escalated complaints effectively and also ensuring the compliance to their satisfaction parameters. Organizing customer satisfaction survey and communicating the reports to HO. Organizing new products training / demo for the entire staff and special training to service staff. Ensuring service centre expenses to rock bottom

• Management of Authorized Service Center operation’s. • Support ASC /dealer / distributor in terms of service related issues.• Supervised ASC activities with regular Audit’s. • Maintained Service SLA-to ensure the call should have been completed within stipulated times• Responsibility to maintain complete Dealer satisfaction & customer satisfaction.• Built Strong Network In Marathwada Region With New Service Centers at Aurangabad And Nanded• Maintained Minimum Godwoon Defective At Branch

B.E., Electronics

Post Graduate D.B.A, Operations

Education record

S.S.C