Receive and record incoming calls from employees regarding attendance, tardiness and PTOResponsible for verifying and preparing attendance disciplinary noticesResearch employee attendance records to resolve scheduling issues and payroll adjustmentsReview, update and maintain daily time and attendance recordsCheck Time Off Request Forms in preparation for payroll closing/processingProcess schedule discrepancies based on documents received.Respond to inquiries as to schedule discrepancies based on sign-in sheets/hand punchesProvide data entry to scheduling/payroll related systems and databasesAct as resource for management regarding employee attendance informationOther duties as assigned • Imaged over 35 custodian computers in 10 hours saving the customer $10,000 in imaging fees. • Reduced quality issues by 45% in the first year, saving the company $150,000 in out of pocket costs.• Established quality specifications; conducted contract negotiations and training seminars with vendors reducing costs of material by $200,000 in a year.• Developed training classes for 10 machine crews, reducing setup times by 30%. • Established process audits and in-house quality training with 8 supervisors and their employees, customer service representatives and sales personnel, reducing customer complaints by 35%• Performed ESI targeted collections at servers and individual custodian computers. allowing the customer to continue operations without interruption saving them $15,000.Specialties: Data Collection, Data recovery, ESI targeted collections, cel phone collections, Computer Forensic experience