Vignaraj Hegde Email & Phone Number

Ottawa, Ontario, Canada

Ottawa, Ontario, Canada

- Collaborated with customers, partners, and internal teams to drive an Avaya OneCloud strategy to grow voice and messaging usage by 20%-30% QoQ.- Identified AI opportunities by analyzing customer needs and market trends in voice workflow. Collaborated with Google to support automated AI workflow applications.- Created and managed the product roadmap and feature prioritization and ensured alignment with product goals- Expanded regulated Avaya Communication API offer to 12+ countries across the Americas, Europe, and APAC.- Conducted feature impact analysis and designed impact score-based product roadmap.Partnered with the legal and data compliance team to comply with regulations around voice and messaging services- Manage relationships with external partners and vendors to support the voice, messaging, and number lookup services

Ottawa, Ontario, Canada

- Headed the backlog prioritization, feature roadmap, and change management of the automated inbound workflow solution- Identified and delivered analytics portal per the customer's needs for the Avaya OneCloud portfolio.- Communicate product plans and updates to stakeholders, including executives and product teams- Delivered consistent user onboarding experience for cloud endpoints on iOS, Android, Mac, Windows, and Vantage devices by working with product owners, UI/UX, and architecture teams.- Developing and maintaining product documentation, including user guides, product specifications, and technical documentation.

Bengaluru, Karnataka, India

- Provided a unified enterprise messaging experience for SMB customers using the Avaya CX application across platforms- Acted as the primary point of contact for the Avaya Workplace application, which provided voice, conferencing, messaging, and directory integration solutions.- Monitor the product's performance, gather feedback and make decisions about trade-offs between backlog and new feature development.- Defined application requirements by understanding the customer journey for the migration of on-premise customers to cloud solutions- Collaborating with cross-functional teams to define product requirements for browser-based communication service and deliver on time across deployment methods (on-premise, hybrid, and cloud)

Bangalore

- Designing and implementing technical solutions that meet customer requirements and business objectives for the Avaya CX Application on iOS, Android, Mac, Windows, and Vantage devices. - Developing and maintaining a deep understanding of the company's products, services, and technologies to determine the right integrated solution for customers- Identifying and analyzing customer business cases to determine the most effective technical solutions for client and server infrastructure- Troubleshooting technical problems to support customers and other team members.- Participated in streamlining branching and CI/CD practices for Avaya OneCloud solutions to develop a fully automated regression test environment.- Led Skype qualification program for SIP/PSTN Gateways and accomplished Microsoft OCS Gold Certificate, which resulted in unblocking 150 million sales.

Bengaluru, Karnataka, India

- Development of SIP Transfer capabilities on the Enterprise Communication Server (CS100)- Feature development for SCS, which is Industry's first truly Open, pure SIP Unified Communications software solution. Contributed towards the development of SIP features

Bengaluru, Karnataka, India

Research and development on automation framework for PPP&Frame relay

Master Of Technology (M.Tech.), Computer Networking

Bachelor Of Engineering (B.E.), Computer Science