● Formulated advanced Standard Operating Procedures (SOPs) in finance, talent management, and sales, enhancing operational efficiency through SME-focused insights.● Crafted comprehensive maintenance service contracts and detailed client reports upon completion of projects and security system assessments.● Generated essential sales training and administrative documentations, facilitating effective delegation and business continuity.● Developed customer relations protocols to enhance customer experience and project coordination, leading to increased satisfaction and reduced operational costs through strategic expenditure oversight, vendor sourcing, and negotiations.● Established all digital marketing and communication infrastructures.

● Instrumental in the foundational setup of the business, taking on the responsibility for designing and implementing comprehensive SOPs in the areas of finance, human resources, and sales within the designated time frame.● Led the creation and management of a corporate marketing communications database, segmented the data to identify target audiences, and drafted tailored sales communication materials to facilitate market entry and product promotion.● Ensured timely preparation of all essential accounting and project management documentation, enabling the company to be operational within its first month of existence.● Spearheaded the recruitment and training of an initial team, effectively launching operations.

Recruitment- Develop recruitment plan to cater to Conference Producers needs- Conduct interviews to vet candidatesTalent Management- Developing and executing training modules for new and senior sales staff- Oversee KPI for entire sales team- Develop incentive programs for sales team- Develop internship programs- Manage and supervise internsOperations- Facility management - Oversee and troubleshoot all matters pertaining to network and IT- Manage all vendors (clients & service providers)- Daily office administration tasksFinance- Oversee and liaise with clients and payments- Organizing and maintaining financial records on all payments made

- Develop recruitment plan to cater to Conference Producers needs- Identify key recruitment cycles through out a fiscal year to manage employee turnover- Revamp recruitment criteria in identifying potential talents

- Ensuring the sales teams achieve their designated sales targets - Identifying and expediting development potential talents - Develop strategies and manage sales projection milestones

Responsible in the sales and marketing of corporate training programs and workshops. I As a B2B business my efforts were directed to industries such as the banking sector, financial institutions and automotive industries across the Southeast Asia