Key Deliverables: • Strategic Consulting, including business plan & IT sales strategy development.• Direct and manage program team needs with respect to meeting program delivery. • Understand program scope, goals and deliverables to support business goals in collaboration with • Associate in development of full-scale program plans and associated communications documents. • Effectively communicate program expectations to team members.• Set and continually manage program expectations with team members. • Creating daily call report, month/quarterly report and updating the dashboards.• Perform QA on the created lead reports by BDS.• Handle weekly review call, updating the progress report and sign off the process document.• Responsible for SLAs, Quality and Accuracy of individual Team member.• Report to the Sr. Manager on day to day operations, especially SLAs / Metrics / HR issues.• Set targets, performance appraisal & carry feedback discussions for the team.• Grooming, Nurturing and training the new joined and the next level team members.• To prepare the Presentations and plans for client on the team overall performance and outcome.• To identify areas to determine potential sales through cold emailing and follow up calls.• Client relationship management.• Quality analysis.• Training and knowledge transfer about the product.• Handling a team (4 members)Project Handled:Redington (IBM Storage/ Maas360)Ingram (IBM Maas360)Avnet business partner relationshipDell enterprise solution

Payment gateway integrationExplaining about solution to the end userHandle direct end customer for transaction queriesDay today transaction analysisPayment gateway error analysis through dashboardMeeting customer and explain about the solutionExplain about ROI and the benefits of Payment gatewayHandle bounced transaction

Develop educational ERPJAVA codingBackground designing for the pageLogin through backendDevelop the software using Netbeans