Digital transformation and no-code composable expert, 15+ years of professional experience in design and implementation of Manhattan WMS and Oracle Cloud WMS world wide. Strategic Consulting and System Integration Services, An accomplished supply chain architect, techno-functional consultant, and project manager with over 15 years of global experience in successfully leading and supporting supply chain studies, greenfield implementations, process improvements, interface development, and general IT production support services.

With the knowledge acquired over the course of my career and expertise in the domain, I started a firm focusing on services catering to outsourced business-like technical support and proctoring. Service delivery includes level one end-user support in shopping cart and back-end support for HTML, CSS & JavaScript.• Support using channels like email, chat, and phone.• Interact with retailers on issues and shopping cart setup. • I can log incidents using support tool like Kayako Support Suite.• Evaluating by testing / duplicating issues.• Escalation of server-side issues using Slack app.• Recommending solutions based on knowledge of shopping cart functionalities and prior experience.• Recommending code change based on industry requirement and security guidelines.• Keeping up to date on third party solutions relating to shipping, analytics, payment gateways and order management.Overall experience of working in website builder and shopping cart solutions have enabled to learn the intricacies of rate calculation, payment gateway integration, sales tax, analytics, search engine optimization and order data management.

A new step into the world of supply chain & warehouse management, trained by experienced personnel, was able to learn the functionalities of day-to-day structure and business. Getting exposed to different products and tools of managing everyday business helped me to evolve in this domain. • Manhattan Warehouse Management System design and configuration• Executing test cases on newly developed module• Experience in writing test cases and executing them • Manage system network and supportEnabled Implementation and Go Live of their East Coast Fulfillment Center and Integration of Manhattan WMS with their new ERP system.

Outsourced support and web development

• Manage all US based Technical & Non-technical processes. • Experience of handling multiple processes and large teams, across various Countries.• Handled 5 different processes over a span of time, handling a team of 50 and clients across US, UK, and Australia. • Experience in various domains like e-Commerce, Telecom, Security Systems, Insurance. • Experience in various processes dealing with Lead Generation, Debt Negotiation, Order Processing, Page ranking, Collections & Sales.• Co-ordinate/liaise with US based marketing team to increase the spectrum of e-commerce domain. • Was an integral part of the ISO team of Optimus, handling complete process documentation for ISO certification.• Implemented Processes and templates as per ISO for the complete process handled. • Review and analyze team performance with standard template. • Mentoring agents into people management / leadership roles. • Introduced the concept of knowledge base and periodic test-template to improve agent performance. 1) Developed Intranet website for team support.2) It aided agents to access information quickly and were able to reduce turnaround time.3) The site was also used as a training tool for new agents learning about the process and techniques.4) Periodic valuation of new/existing agents using different test templates enabled me to assess and organize appropriate training course for all.

Experience in Outbound & Inbound call services, along with support to tools like remote desktop management and system security application.