Vignesh K Email and Phone Number
Project Manager with over 7 years of experience in service delivery, successfully managing and overseeing 30+ projects and 200+ resources. Expertise spans SaaS, network, storage, enterprise support, content moderation, business development, and data science. Extensive work with clients across the US, UK, Canada, Australia, and India, ensuring a deep understanding of diverse needs and consistently delivering exceptional results. Proficient in full project lifecycle management, from transition to execution, driving process improvements, client retention, and expansion while maintaining high levels of stakeholder satisfaction. My PMP and Six Sigma certifications underscore my commitment to quality, cost management, and project success
Ssgserv
View- Website:
- solid-global.com
- Employees:
- 86
-
Operations Manager - Enterprise Support And Sales| Professional ServicesSsgservBengaluru, Ka, In -
Operations Manager - Enterprise Support/Sales| Professional ServicesSsgserv Apr 2022 - PresentBengaluru, Karnataka, India -
Assistant Manager - Service DeliverySsgserv May 2020 - Apr 2022Bengaluru, Karnataka, India -
Service Delivery Team LeadSsgserv Mar 2019 - May 2020Bengaluru, KarnatakaI handle business operations, from cloud-based technical support, Digital Marketing, content moderation, business development to data science across US UK Canada, and India.Role includes:1. Team Management.2. Client management (includes: engaging with them about team's performance, discussing process improvements, and process expansion)3. Creating and maintaining various daily and weekly reports across businesses.4. Performance quality Audit.5. Formulating structure and work procedures for new business based on client requirements.6. Assess performance in ongoing practices using QC tools and improve them for higher efficiency.7. Client Retention. -
Compliance And RetentionSsgserv Mar 2018 - Mar 2019Bengaluru, KarnatakaI joined a new venture with an Australian based Telecommunication Startup called Trikon.After a brief 2 months exposure to Sales, Technical, and customer service domains of the business,I started off handling Telecommunications Industry Ombudsman complaints, and Internally Raised Escalations with no definite solution.My Role included,• Business bureau complaints on business.• Consumer court/Ombudsman cases.• Liaise with Different Teams to Provision and Amend Technical Issues and Reducing Unresolved Issues Which Result in Escalations.• Retain Customers Requesting Disconnection of Services.• Complex Complaints and Compliance Cases• Handling customers and disputes without any obvious resolution, requiring a certain out of the box and unique mentality to solve the problems and issues in question. -
Business Development & Marketing AssociateSsgserv Jul 2017 - Feb 2018Bengaluru, KarnatakaHired as a Business Development Associate,My Role included,Procuring New Leads, Sale Closure,Co- coordinating with sales partners.Achievements: Top Lead Generator of the Month - 3 Times.🏆🏆 September, October and February 🏆🏆Worked on procuring, vetting and Closing high profile Cases valued at € 200,000.
Vignesh K Education Details
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Mechanical Engineering
Frequently Asked Questions about Vignesh K
What company does Vignesh K work for?
Vignesh K works for Ssgserv
What is Vignesh K's role at the current company?
Vignesh K's current role is Operations Manager - Enterprise Support and Sales| Professional Services.
What schools did Vignesh K attend?
Vignesh K attended Gopalan College Of Engineering & Management, Bangalore.
Who are Vignesh K's colleagues?
Vignesh K's colleagues are Shaista Farheen, Shadab Mehraj, Ursa Fayaz, Venugopal Reddy, Mantu Kumar, Shreya Desai, Janani G.
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