I handle business operations, from cloud-based technical support, Digital Marketing, content moderation, business development to data science across US UK Canada, and India.Role includes:1. Team Management.2. Client management (includes: engaging with them about team's performance, discussing process improvements, and process expansion)3. Creating and maintaining various daily and weekly reports across businesses.4. Performance quality Audit.5. Formulating structure and work procedures for new business based on client requirements.6. Assess performance in ongoing practices using QC tools and improve them for higher efficiency.7. Client Retention.

I joined a new venture with an Australian based Telecommunication Startup called Trikon.After a brief 2 months exposure to Sales, Technical, and customer service domains of the business,I started off handling Telecommunications Industry Ombudsman complaints, and Internally Raised Escalations with no definite solution.My Role included,• Business bureau complaints on business.• Consumer court/Ombudsman cases.• Liaise with Different Teams to Provision and Amend Technical Issues and Reducing Unresolved Issues Which Result in Escalations.• Retain Customers Requesting Disconnection of Services.• Complex Complaints and Compliance Cases• Handling customers and disputes without any obvious resolution, requiring a certain out of the box and unique mentality to solve the problems and issues in question.

Hired as a Business Development Associate,My Role included,Procuring New Leads, Sale Closure,Co- coordinating with sales partners.Achievements: Top Lead Generator of the Month - 3 Times.🏆🏆 September, October and February 🏆🏆Worked on procuring, vetting and Closing high profile Cases valued at € 200,000.