Vignesh Kumar N Email and Phone Number

Resolve customer inquiries and supervise escalated issues, providing efficient and effective customer service to Citi’s clientsIdentify opportunities to offer value added products and services while adhering to strict laws and regulation governing TelesalesCommunicate daily with management on productivity, quality, availability, Management Information System (MIS) indicators, as well as providing written and oral communications to supported business areas for approval of correct financial entries and resolution of incorrect entriesFacilitate training based on needs of staff within the department and assist with answering staff questions within Disputes, as neededSupport expansive and diverse array of products and servicesAssist with ongoing Lean and process improvement projectsResolve complex problems based on best practice/precedence, escalating as neededAppropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

As financial advisor in SBI, Advising clients with regards to their Investment in Equity & Derivative Market, Place orders on their behalf.•Building relationships with the client & educating them about Investments.• Creating new Portfolios as per the new requirements. • Executing Trades Orders.• Advising client based on Research report• Achieved the best performance shield on October quater 2021.

As a phone banker on behalf of HDFC BANK , I joined as executive grade.• Phone Bankers also concentrate on improving the bank’s customer service record. • I worked in quality team, hotlisting team , phone banking team. • Achieved the best employee's badge of honour for the year 2020 for huge contribution towards the organization.

Handling and resolving customer complaints/ queries over phoneProviding customers with relevant product and service informationCross selling various banking products to customers over phone

I am worked as a quality team to ensure the high quality products and services to our clients and achieved TQM, six sigma.