Vignesh Mani Email and Phone Number

• Conduct feasibility assessments and effort estimations.• Allocate tasks based on priorities and team capacity.• Track daily request statuses to ensure timely delivery.• Monitor performance and uphold quality standards.• Analyze and resolve recurring issues.• Mentor and train team members to enhance skills.• Provide feedback and performance coaching.• Foster a collaborative and supportive team environment.• Coordinate with production and development teams.• Participate in project management calls.• Manage team requests, escalations, and conflicts.• Drive process improvements and workflow efficiency.• Foster collaboration and a positive team environment.• Support reporting and data analysis for decision-making.• Recognize and reward team achievements to boost morale.

• Assess requests and provide feasibility and effort details for cost estimation.• Deliver data analysis and insights on internal and external issues.• Create and deliver reports using Excel, .NET, Macros, PowerShell, and SQL.• Ensure task prioritization using the FIFO approach.• Mentor new team members and provide cross-product training.• Quality assurance.• Conduct root cause analysis for issue resolution.• Oversee learning and development progress.

• Assess requests and provide feasibility and effort details for cost estimation.• Deliver data analysis and insights on internal and external issues.• Create and deliver reports using Excel, .NET, Macros, PowerShell, and SQL.• Ensure task prioritization using the FIFO approach.• Mentor new team members and provide cross-product training.• Quality assurance.• Conduct root cause analysis for issue resolution.• Oversee learning and development progress.

• Managed US and Australia Clients• Owning the client deliverables and assuring the quality• Automate the process• Client interactions and communications• Status update to the management• Cross validate each and every steps before and after delivery• Critical process management• Resolving the severity incidents• Keep the team unto date about the processing steps• Data analysis and attribution for new clients• Cube setup creation and delivery

• Managing the team• Planning the resource requirement on daily basis• Review the schedules and Allocate the client update based on the SLA• Cross validate team's work before and after delivery• Managing the communications• Assisting the team for the critical process• Resolving the issues to ensure on time delivery• Participate in severity incident meeting and sharing updates

• Follow the documented process• Keep up with industry changes and best practices.• Update the database on time and Deliver with 100 % accuracy• Validate the database for each delivery• Participate in severity incident meeting

• Review insurance claims to ensure they meet policy terms.• Verify supporting documents for accuracy and completeness.• Approve, deny, or escalate claims based on guidelines.• Follow company policies and industry regulations.• Handle disputes and complex cases efficiently.• Keep up with industry changes and best practices.

• Member Enrolment and Renewal Processing.• Client Inquiry Handling on Out-Of-Pocket Expenses• Cross verify supporting documents for analysis• Keep up with industry changes and best practices.