• Monitor monthly sales and service collections, generate invoiced reports, and conduct monthly calls with service engineers to coordinate new projects and plans effectively.• Schedule and manage daily service calls for service engineers, providing technical support to resolve equipment discrepancies promptly. Address escalated calls directly when necessary.• Review local material inventory and order necessary parts from the factory to ensure timely support for customers.• Handle various types of equipment including ventilation systems (such as Biosafety cabinets, Isolators, Laminar Airflow systems), refrigeration systems (Refrigerators, Freezers, Ultra-low temperature freezers), and medical equipment (Incubators, Timelapse technology incubators, centrifuges, Ovens, etc.)• Conduct product and sales refreshment training sessions for distributors and organize end-user equipment webinars to enhance product knowledge and customer satisfaction.• Offer technical assistance to distributors nationwide to ensure timely resolution of customer issues.• Develop strategies to boost sales and service revenue, including scheduling Blitzkrieg plans and managing service budgets effectively.• Manage escalation calls by investigating equipment issues and providing Corrective and Preventive Actions (CAPA) to prevent future failures.• Coordinate with the factory team to analyze frequent part failures, identify root causes, and implement improvements to enhance product quality.• Handle projects by preparing compliance sheets according to User Requirement Specifications (URS) and preparing test protocols (Installation Qualification/Operational Qualification/Performance Qualification) and Re-Qualification protocols as per standards.

• Handle a wide range of laboratory equipment including circulator chillers, Biosafety cabinets, shaker incubators, regular incubators, ovens, refrigerators, freezers, ultra-low temperature freezers, LN2 freezers, centrifuges, water baths, oil baths, etc.• Execute breakdown maintenance tasks promptly to minimize downtime, ensuring tasks are completed within the designated time frame to maintain Response Time (RT), Down Time (DT), Down Time to Repair (DTR), and Customer Alignment Score (CAS).• Schedule and perform preventive maintenance and calibration activities according to customer requirements, ensuring minimal impact on production schedules.• Successfully plan and execute project plans to ensure timely completion of tasks.• Prepare and execute Installation Qualification (IQ), Operation Qualification (OQ), and Performance Qualification (PQ) procedures for equipment.• Investigate equipment issues thoroughly, identifying root causes, and providing Corrective and Preventive Actions (CAPA) to prevent recurrence in the future.

• Maintain biological drug substance and critical process equipment, including centrifuges, bioreactors, autoclaves, chromatography columns and systems, storage tanks, cold rooms, laminar airflow units, dynamic pass boxes, chillers, cooling towers, air handling units (AHUs), and temperature control units, in compliance with current Good Manufacturing Practices (cGMP) standards.• Execute preventive maintenance as per the scheduled plan, ensuring minimal impact on production schedules.• Handle breakdown maintenance effectively to prevent recurring issues and minimize equipment downtime.• Draft validation protocols and compile study reports for the re-validation of clean rooms, aligning closely with GMP standards. Additionally, conduct equipment validation for items like biosafety cabinets, air handling units (AHUs), laminar airflow units, dynamic pass boxes, and refrigeration units to ensure compliance and optimal performance.• Adhere to and communicate safety rules and regulations to vendors before initiating activities. Prepare execution method statements for non-procedural activities and obtain work permit approvals from the Environmental Health and Safety (EHS) team.• Utilize SAP NetWeaver to generate purchase requests for equipment spare parts and Annual Maintenance Contracts (AMCs). Maintain and update material reservation details to track spare parts consumption.• Coordinate with vendors to complete Annual Maintenance Contracts according to the scheduled plan.• Manage documentation processes, including handling change controls, deviations, CAPA proposals, and preparing Standard Operating Procedures (SOPs) and Emergency Operating Procedures (EOPs). Prepare in-house Design Qualification (DQ) and Site Acceptance Test (SAT) protocols for new equipment, referencing vendor documentation.

• Refrigeration Equipment Maintenance: Oversee the maintenance of refrigeration equipment, including cold rooms (2 to 8°C), deep freezer rooms (-25 to -15°C), blast freezers (-8°C), mini chamber refrigerators (2 to 8°C), and humidifiers.• Preventive Maintenance: Schedule and execute preventive maintenance tasks according to the planned schedule, ensuring continuous operation and minimizing downtime.• Breakdown Maintenance: Manage and address breakdown maintenance for refrigeration equipment promptly to restore functionality and prevent recurring issues.• Commissioning: Supervise the commissioning of new refrigeration equipment, including cold rooms, deep freezers, and humidifiers, ensuring proper installation and operational efficiency.• Electrical Maintenance: Perform control panel wiring and other electrical tasks for refrigeration equipment to ensure safe and effective operation.• Equipment Validation: Conduct qualification and requalification processes for refrigeration equipment to verify performance and compliance with regulatory standards.

• Preventive and Breakdown Maintenance: Perform preventive maintenance and breakdown maintenance on in-house equipment such as blood bank refrigerators, ultra-low temperature freezers, and incubators.• Commissioning and Installation: Execute copper brazing and installation of copper piping for new blood bank refrigerators and incubators.• Electrical Commissioning: Commission electrical panel connections for blood bank refrigerators and incubators.• Performance and Operation Verification: Verify the performance and operation of new blood bank refrigerators, freezers, and incubators to ensure they meet required standards.