• Provided primary support for PHP applications of university’s Asset Management, ensuring smooth functionality and resolving technical issues.• Utilized Service Now for comprehensive ticket management, Incidents, Service Requests, Change Requests to provide resolution in timely Manner.• Led upgrade projects for critical applications such as the Live Chat system, collaborating with internal teams and vendors to ensure seamless deployment and functionality.• Conducted SQL database analysis for root cause analysis and resolving database-level issues, utilizing developer tools for diagnosing API calls.• Configured SSL certificates more than 100 servers to ensure secure communication through https protocols.• Actively participated in deployment processes for primary applications of the University performing regression testing, post-patching validation, System Configuration and monitor error queues, alerts and execute required actionsor SOPs.• Implemented Production system changes and support regular/periodic system patches, maintenance and validations.• Received Certificate of Appreciation as "Junior Champ Contributor" for outstanding contributions and setting new milestones in excellence.