Specialist - Application Support Engineer
Current• Identifies, analyses, researches, and resolves inquiries on all aspects relating to the Debit/Credit card, Card controls, insights, Mobile app, Push to wallet, Communication Manger and Contextual Messaging• Ensures complete and prompt resolution for moderate to complex inquiries from clients directly and other areas within Fiserv• Effectively interact and communicate with various cross functional departments.• Provide consultation to clients on Fiserv products and provide technical, functional, and operational support thus acting as a single point of contact for acquiring and issuing business• Analyze business needs to suggest new features and system enhancements and advise on the impacts• Partner with external business stakeholders on defining problem statements and work with internal teams to provide practical and well-rounded solutions• Handle and troubleshoot critical incidents, interface with development, operations, and support teams and engage with senior management for escalation purposes both internally and externally on client side• Create and maintain accurate and up to date Client profiles to include contractinformation, communication logs, and product matrix• Analyze and monitor the Client’s processing to identify and implement solutionsthat create operational efficiency and/or cost savings.• Aim for and achieve a positive LTR result on Financial institution and Clients.
