• Identifies, analyses, researches, and resolves inquiries on all aspects relating to the Debit/Credit card, Card controls, insights, Mobile app, Push to wallet, Communication Manger and Contextual Messaging• Ensures complete and prompt resolution for moderate to complex inquiries from clients directly and other areas within Fiserv• Effectively interact and communicate with various cross functional departments.• Provide consultation to clients on Fiserv products and provide technical, functional, and operational support thus acting as a single point of contact for acquiring and issuing business• Analyze business needs to suggest new features and system enhancements and advise on the impacts• Partner with external business stakeholders on defining problem statements and work with internal teams to provide practical and well-rounded solutions• Handle and troubleshoot critical incidents, interface with development, operations, and support teams and engage with senior management for escalation purposes both internally and externally on client side• Create and maintain accurate and up to date Client profiles to include contractinformation, communication logs, and product matrix• Analyze and monitor the Client’s processing to identify and implement solutionsthat create operational efficiency and/or cost savings.• Aim for and achieve a positive LTR result on Financial institution and Clients.

Specialties: B2B, Customer relationship.Data interpretation, Data Analysis, Data Mapping through Informatica and Stylus Studio. Hands on investigating/troubleshooting SSL, Firewall, HTTP(S)/IP, Digital and Security Certificates.Troubleshooting and configuringMessageformats: EDI, EDIFACT, GLOG, OAGIS.Protocols- SFTP, AS2, RNIF, ebms etc.XML spy, XML schema.Unix, SQL, Shell scripting, Salesforce, JIRA

Enhanced shortcomings, limitations of E2Open core product E2net along with product development team (R&D).Analysed and identified root cause for issues through complex logs.Analysed and recovered customer data (failed to deliver transactions) during E2Open outages/maintenance which lasts for long period of time (12-48 hrs).When Onboarding team is not available, replaced expiring digital and security certificates.Trained new onboarded companies like RHSC (GFPVAN), Ciena Corporation.Written wireframes from scratch to address Ciena Corporation recurring product behavioural issues.Stabilized customer accounts by engaging customers in daily call until resolution.Experienced and acquired certificates for various internal courses on supply chain management, message protocols, digital certificates, B2BC, SAAS (Software As A Service).

Extended knowledge in private/commercial planning.Designed interiors/exteriors with professional reputation.Consciously worked on cost effectiveness.Attended client meet, discussed, and implemented different methods.Beneficiary knowledge in Budgeting and Estimation.