As a Scrum Master at Protocol department Government of Dubai, I lead agile teams to deliver high-quality software solutions for the government's protocol services. I have over 10 years of experience in IT, including 4 years as a PL/SQL developer at the same department, where I optimized database performance and developed business requirements. I hold CSM®, ITIL, and Oracle SQL certifications, and I am proficient in Kanban, business requirements. My core competencies include agile project management, stakeholder communication, team collaboration, and problem-solving. I am passionate about improving the efficiency and effectiveness of the government's IT systems, and I strive to create a positive and productive work environment for my team.