Vignesh Ramasamy Email and Phone Number

- The Customer Success Specialist primary function is to secure the customers renewal business and then to drive the onboarding and adoption of ’s core products/solutions by providing post-sales guidance and initiatives directly to existing customers.- Interacting directly with customers via phone, will help improve overall customer satisfaction, product adoption, and promote upsell/cross sale, to increase overall customer satisfaction.- The role will include some partnership with Sales on account and territory planning and provide customer health leadership, handle escalations on at-risk customers, strategize on many Customer Success Initiatives.- Prepare and communicate renewal quotes to drive customer renewal rate- Encourage early renewal- Become a trusted advisor to our customers and push our products during renewals- Monitor customer usage data, health indicators, renewal dates and growth opportunities.-Conduct outbound customer calls and emails with a required minimum number of customer contacts daily

- Responsible for the day to day management of a Sales Operations team, towards all sales related administrative tasks e.g. order processing, quoting, backlog management, after sales and special deliveries.- Drive performance within the team, by setting, measuring and managing against individual and team targets.- Work with other departments to identify process improvements and help define, implement and deliver efficiency back into sales and our partners- Report team performance in to the sales management team and develop action plans where improvement is required- Identify training needs within the team to support customer specific processes, specialist product training knowledge or system knowledge on a continual basis.- Ensure the highest possible quality of service, and manage issues and escalations in a timely manner to ensure early resolution. - Maintain regular external contact with our customers and key contacts to ensure service levels are met

- Managing Vertical Business Operations of all Accounts from Micro level companies to large level companies.- Responsible for end to end Inbound / Outbound product flow with Vendors. Punching the purchase order in ERP and placing the orders via Portal, EDI tool.- Involved in Sales Co-ordination activities (RFQs, Tenders, Quotes, Order Processing, sales funnel, sales report creations (Daily, Monthly and Weekly- owner wise) & management (MIS)& Commercial activities).- Coordination with finance and purchase coordinators for the follow up of purchase orders and timely payment- MIS and data management by making sales monthly report and distributing it internally

- Making regular interaction with customers as an immediate window person.- Handle the new projects from RFQ to Product Delivery to the customer.- New Project capacity analysis with in company and selection of suppliers for sub parts, making agreements like NDA, BPA, Tooling Agreements.- Settle the price with suppliers and obtain cost reduction on year on year. Follow up with RM price movements and make the necessary changes in final price.- Coordinating customer audits, supplier process audit, and other audits in regular interval- Coordination with commercial team for availing FTA, CEPA, EPCG benefits, Advance license for Import Parts and tools, MEIS, other benefits for export goods.- Study and implement the feasibility of localization in order to reduce import parts.- Update and review the Cost sheet of projects on regular intervals, purchasing price changes, Ex-Rate.- Monitoring customer schedules daily, weekly & monthly for Production parts, achieving on time delivery performance for Spare parts.- After Sales – Monitoring the trend of A/S market and pay additional focus to balanced-out parts.