Vignesh Sm Email & Phone Number

Chennai, TN, IN

Chennai, Tamil Nadu, India

Chennai, Tamil Nadu, India

• As a Senior Business Analyst, drive the engagement and document the comprehensive development of the customer's business model from initial discovery to the launch of the project.
• Assisting and performing intricate account configurations in the onboarding process of sizable enterprise clients onto the product within designated delivery schedules.
• Creating best practises and standards for documentation of customer accounts and process workflows within the product.
• Managing User Acceptance Testing (UAT) with customers after implementation to test integration scenarios.
• Actively participating in product feedback sessions and working closely with the product development team to convey customer requirements and shape upcoming product improvements.
• Demonstrating proficiency in leveraging the Zoho suite of products, and HubSpot to optimize customer engagement and streamline business processes.

Chennai, Tamil Nadu, India

• As a part of the Zoho Jumpstart team, helped potential customers understand their needs, define their priorities, and assist them with end-to-end implementation to meet user specifications, in turn improving customer.
• Study various business domains, identify the incoming lead's business needs, and engage in the lead qualification process.
• Also, transitioned clients out of training and into successful adoption.
• Recommend business solutions by analyzing requirements, constructing workflow charts, and implementing the same.
• Head a team of consultants to provide correct technical resources and ensure the SLAs are met.
• Directly working with upper management to set up project milestones and product cost-related discussions with the customers’ finance teams.

Chennai Area, India

• As a Business Solutions Consultant, study various business domains, identify the incoming lead's business needs, and engage in the lead qualification process.
• Being the main representative of Zoho One product specialist in Zoho Concierge for NA and LATAM regions.
• Hands-on experience with 45+ Zoho apps and worked on deals with a unique case study to align the best products in a cost-effective manner.
• Recommend business solutions by analyzing requirements, constructing workflow charts, business process management models, and creating proof of concept.
• Work closely with sales, engineering, project management, and support teams regarding product issue resolution and defining the scope.
• Communicate customer feedback to the development team to influence future product releases.

Chennai Area, India

• The main objective of the job was to attract potential customers by answering product and service questions, and suggesting information about other products and services.
• Resolving product or service problems by clarifying the customer's complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment.

M.Tech (Int.), Automotive Engineering Technology/Technician

I have knowledge in Pro/Engineer Wildfire 5.0, ANSYS 12.0 and AutoCAD 2D modelling.

Education record