As a dedicated IT Analyst with over 3 years of hands-on experience, my responsibility Handled ticketing and monitoring team performance and find the bug and report to developer attention.• Currently handling team head count 7•My background includes extensive experience in troubleshooting, maintaining, and optimizing applications to meet both user and business needs.• Addressing complex issues related to application performance, functionality, with a focus on rapid resolution and minimal disruption.• Utilizing advanced tools such as New Relic and Autonomous Database to monitor application health and implement effective optimizations.• Working closely with development teams to identify and resolve bugs, ensuring timely patches and updates.• Developing comprehensive documentation for support processes and delivering training to end-users, enhancing their experience and reducing support requests.• I am passionate about leveraging my technical expertise to contribute to the success of dynamic organizations. My goal is user satisfaction while embracing new challenges and technologies.