Vignesh Viswanathan Email & Phone Number

Hyderabad, In

Sofia, Sofia City, Bulgaria

Results-oriented and visionary manager with a proven track record of delivering exceptional outcomes in diverse industries. Skilled in strategic planning, team leadership, and fostering a high-performance culture. Passionate about developing and empowering individuals to reach their full potential while driving organizational success.Responsibilities: Implemented strategic initiatives targeting process enhancements, leading to the successful completion of 10+ critical projects that improved workflow efficiency, directly impacting service delivery and reducing operational bottlenecks significantly.Executed a comprehensive cloud migration strategy for QR, LHG, and EY RMA, achieving operational continuity by orchestrating 12detailed migration phases, resulting in 98% customer satisfaction ratings post-transition across all platforms.Managed relationships with key stakeholders and collaborated with cross-functional teams to align support operations with overall business goals.Developed and implemented several cost-saving initiatives, achieving significant reductions in operational costs.Implemented process improvements that streamlined operational workflows, resulting in a significant 40% reduction in labor costs and a corresponding increase in overall team productivity across multiple departments.Prepared comprehensive reports analyzing customer performance against agreed SLAs, identifying areas for improvementBuilt, managed, and developed a 15-person Customer Support team, providing coaching, mentorship, performance evaluations, and fostering an inclusive work culture.Reported key performance indicators (KPIs) such as ticket open/resolved metrics, response time, and resolution time on a per customer and aggregate basis, adhering to company-defined frequencies

Sofia, Sofia City, Bulgaria

PROS Revenue Management Consultant supporting PROS O&D, RMA, RME, Amadeus, Sabre, SITA, ATPCO, and Navaiture. PROS RM is a powerful level of detail that lets analysts dive deep into O&D level forecasts and bookings and cancellations forecasts, so they can see data trends that normally may be missed in a net forecast.Responsibilities:Establish and maintain appropriate communication with the clients and the team so that problems and project progress be accurately recorded and understood.Investigate customer-reported cases/issues/requests and communicate problem-resolution strategies inside the organization.Managed a team of customer support engineers to ensure timely resolution of complex technical issues for enterprise clientsDeveloped and implemented process improvements that resulted in a 20% increase in customer satisfaction scoresSpearheaded new initiatives for Cost savings, which resulted in 100K+ USD savings/yearIn-depth knowledge of RMA (Revenue Management Application) products, including extensive experience with Amadeus, GDS(Global Distribution Systems), and ATPCO (Airline Tariff Publishing Company) systems.Take leadership of mission Critical and High-visibility projects and initiatives for driving constant process improvements

Chennai Area, India

PROS Revenue Management Consultant supporting PROS O&D, RMA, RME, Amadeus, Sabre, SITA, ATPCO, and Navaiture. PROS RM is a powerful level of detail that lets analysts dive deep into O&D level forecasts and bookings and cancellations forecasts, so they can see data trends that normally may be missed in a net forecast.Responsibilities:Managed a team of customer support engineers to ensure timely resolution of complex technical issues for enterprise clientsCollaborated with cross-functional teams to investigate root causes of recurring issues and provide long-term solutionsConducted in-depth training sessions for Junior support engineers to enhance their technical skills and improve overall team performanceActed as a liaison between customers and product development teams to communicate customer feedback and drive product improvementsTake leadership of mission Critical and High-visibility projects and initiatives for driving constant process improvementsIdentified process improvement opportunities to enhance operational effectiveness and improve team productivity, resulting in 15% reduction in work hours/labor costsCommunicate with diverse teams/clients, build rapport and long-term relationships resulted in a 20% increase in customer satisfaction scores

Chennai, Tamil Nadu, India

PROS Revenue Management Consultant supporting PROS O&D, RMA, RME, Amadeus, Sabre, SITA, ATPCO, and Navaiture. PROS RM is a powerful level of detail that lets analysts dive deep into O&D level forecasts and bookings and cancellations forecasts, so they can see data trends that normally may be missed in a net forecast.

Chennai, Tamil Nadu, India

PROS Revenue Management Consultant supporting PROS O&D, RMA, RME, Amadeus, Sabre, SITA, ATPCO, and Navaiture. PROS RM is a powerful level of detail that lets analysts dive deep into O&D level forecasts and bookings and cancellations forecasts, so they can see data trends that normally may be missed in a net forecast.

Master Of Business Administration - Mba, Business Analytics

Bachelor Of Technology (B.Tech.), Information Technology