Vignesh Yadavar Email & Phone Number

Thane, Mh, In

Thane, Maharashtra, India

Thane, Maharashtra, India

Experience with SAP S/4HANA database migration toolsSAP Hana Database Migration (Neo to Cloud foundry)Hands on experience on artifacts like Calculation views, Procedures, Virtual table, XSOData & XSJSExperience on SAP HANA BTP & Pre-migration project analysisExperience on migration of SAP Big Data Services to SAP HANA Data LakeKnowledge of Web IDE (Catalog, SQL console)Exposure to XSA tool & Database security conceptsKnowledge of the HANA database and its features, such as in-memory processing and columnar storage.Expertise in analyzing and assessing existing database structures and identifying potential issues or inefficiencies

Mumbai Area, India

Maintaining a positive, empathetic and professional attitude toward customers at all times.Responding promptly to customer inquiries.Communicating with customers through various channels.Acknowledging and resolving customer complaints.Knowing our products inside and out so that you can answer questions.Keeping records of customer interactions, transactions, comments and complaints.Communicating and coordinating with colleagues as necessary.Providing feedback on the efficiency of the customer service process.Managing a team of junior customer service representatives.Ensure customer satisfaction and provide professional customer support.Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolutionRecommend potential products or services to management by collecting customer information and analyzing customer needsManage large amounts of incoming callsBuild sustainable relationships of trust through open and interactive communicationProvide accurate, valid and complete information by using the right methods/toolsHandle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolutionKeep records of customer interactions, process customer accounts and file documentsFollow communication procedures, guidelines and policiesGo the extra mile to engage customersResolve customer complaints via phone, email, mail or social mediaGreet customers warmly and ascertain problem or reason for callingUtilize computer technology to handle high call volumesWork with customer service manager to ensure proper customer service is being deliveredClose out or open call recordsCompile reports on overall customer satisfactionHandle changes in policies or renewals