• Operations for international GMBA programs at upGrad• Data Analysis using SQL and sheets( Excel, Google sheets ), Cohort creation, Course automation and program moderation.• Resolving backend tech issues related to simulation , case study or program malfunctions• SME conracting , Documents closure and SME onboarding.• Using Postman for API testing and penalty waiver activities

Vedantu [Senior ops executive/Solution consultant]April 1, 2019 - PresentTools Used: VTools, MS Office (Word, Excel, Outlook and PowerPoint), Jira,PostmanGoogle applications (Sheets, Mail, Photos, Drive, Hangouts), Slack, System support or Helpdesk Workflow Automation and Task creation and Monitoring. Assuring task completion before SLA. Working with multiple tools, VTools, Slack, and SQL Database. Effective Addressing to failure and also creating timely documentations. Daily basis reporting to Client. Following up tasks and process upgradation on a regular basis. Ticketing incidents unresolved and escalating to responsible teams and assuring completion. API documentation using Swagger UI. Working with operations team lead to identify Standard Operating Procedures (SOP) and documenting the same.

• Threat modelling and Data security