Management Associate, It Services
Current- Complete rotational assignments in Applications Managed Services Department and Finance Department
- Undertook an analysis of Change Requests to optimise them to minimise the number of incidents
- Worked on bookkeeping as well as preparation of MIS reports
- Drove the Fortify Service Quality Programme which studied the root cause of major incidents to come up with key recommendations to improve existing processes
- Spearheaded the Flawless Execution Initiative which focused on an organisation-wide improvement in work quality, with a key attention to areas such as Change Management, Privileged Access Management, Awareness of.