Vignesh Ramoo Email & Phone Number

Federal Territory Of Kuala Lumpur, Malaysia

As an Operations Associate at Evernex IT Services, my role involves supporting the day-to-day operations of the company, including inventory management, order tracking, vendor coordination, logistics management, customer inquiry resolution, data management, and reporting. I work closely with cross-functional teams to optimize processes, maintain positive customer relationships, and contribute to special projects or initiatives. My goal is to ensure efficient operations, timely delivery of products and services, and high levels of customer satisfaction.

Cyberjaya, Selangor, Malaysia

As a Service Desk Analyst at Nityo InfoTech, supporting Siemens as an end-user customer, I provide technical support and assistance to users who encounter hardware, software, or application issues. I analyze, diagnose, and resolve incidents and requests, while delivering exceptional customer service. I collaborate with other IT teams, maintain documentation, and contribute to knowledge management. My goal is to ensure users can effectively utilize their IT resources and achieve their business objectives.

Johore, Malaysia

I am responsible for maintaining the incident solution and reporting to the centralized division of the service desk. This includes conducting tests, allocating tasks, researching, and resolving incidents and requests related to application software, hardware products, and infrastructure components. I also provide proactive solutions and recommendations to optimize performance and stability. My role is crucial in ensuring smooth operations and minimizing downtime for end users, while continuously improving processes and providing exceptional support.

Singapore

As part of the CSIM Hotline team, I provide phone support to Field Engineers for technical and customer service inquiries related to SingTel fixed services. I also ensure the successful completion of installation or maintenance field work. I work closely with the team to overcome challenges and ensure prompt assistance to Field Engineers for efficient service delivery to SingTel customers.

Kuala Lumpur, Malaysia

As a Technical Support Specialist, I provide first and second line technical support to internal staff for a wide range of technical issues. This includes analysis, diagnosis, and resolution of problems, ranging from simple to complex. I also handle administrative duties within the role. My coverage includes the HQ site at Kepong, Kuala Lumpur, as well as remote users at other offices and home workers. I am dedicated to delivering efficient and effective technical support to ensure smooth operations for internal staff across different locations.

Kuala Lumpur, Malaysia

As a Technical Help Desk Specialist, I provide extraordinary phone support to customers, focusing on resolving their requests in a professional and courteous manner. I troubleshoot products and services to meet their needs, following company guidelines. I also conduct weekly product refreshment training and work closely with other departments to integrate sales and customer service.

Kuala Lumpur, Malaysia

To provide extraordinary service through phone interactions with customers, focusing on resolving their requests with an efficient, accurate, professional and courteous manner to create customer loyalty. Ensure that customers receive an adequate level of service or help with their questions and concerns whilst to attempt to resolve the problem according to guidelines established by the company and follow-up with each and individual customer until a question is being answered or an issue is resolved. To work together with other departments by integrating the sales force, customer service, product management and marketing research areas within an organization. Troubleshoot customers’ products and services to best fit their needs and expectations. To investigate what products and services the customers will need even if they may not know what they need and probing as to what they want and present what they feel they may need depending on their needs and wants.

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