• Delivery Operations Management.• IT Infra tools management; IBM Mainframes/AS400/Compute/Cloud delivery management.• People Management• Command Center/NOC Management.• Pre-sales support• Mission critical Infra and applications.• Large IT Infra delivery teams across geographies and sectors.

• End to end execution of a consulting domain, from sales, through solution design, to delivery and practice.• Leadership, Management and Improvements of the Practice focused on working with clients' planning needs.• Strong communication skills, consultative presence and team leadership with domain knowledge. • Leadership on consulting engagement pursuits and oversight of consulting engagement delivery• Direction to teams of technically focused architects and service management… Show more • End to end execution of a consulting domain, from sales, through solution design, to delivery and practice.• Leadership, Management and Improvements of the Practice focused on working with clients' planning needs.• Strong communication skills, consultative presence and team leadership with domain knowledge. • Leadership on consulting engagement pursuits and oversight of consulting engagement delivery• Direction to teams of technically focused architects and service management consultants, practice leadership and capability growth.• Client opportunity identification and qualification discussions.• Client needs and objectives, articulate and formulate solutions design for proposals and statements of work hat align to the client needs while managing delivery risk.• Work with the sales team through deal progression and signing; respond to RFP’s.• Build engagement oversight ensuring Delivery road-map to successful project execution. • Staff consulting project teams, assisting senior leadership in defining the project approach and structure as necessary.• Review deliverables and participation in key project events to drive Delivery Excellence. Show less

• People Manager job role has considerable latitude in responsibilities to define and determine processes, priorities and resources following general business unit, country or regional directives. People Manager job role has considerable latitude in responsibilities to define and determine processes, priorities and resources following general business unit, country or regional directives.• Simplify complex goals and help individuals and teams to align priorities with IBM's strategic… Show more • People Manager job role has considerable latitude in responsibilities to define and determine processes, priorities and resources following general business unit, country or regional directives. People Manager job role has considerable latitude in responsibilities to define and determine processes, priorities and resources following general business unit, country or regional directives.• Simplify complex goals and help individuals and teams to align priorities with IBM's strategic direction. Assign individuals and collaborate with other leaders to allocate employee resources in a manner that best meets Project/account, and individual development needs. • Accept accountability for business results including meeting client satisfaction, productivity, financial, and other business measurements. • Lead or participate in organization planning, providing leadership and support to ensure that business objectives are met. • Foster teamwork and inclusion across organizations, cultures and geographies -- and promote diversity and inclusive leadership and Values. • Support activities and projects involving cross-functional teams which contribute to company's success. • Provide employees feedback to improve performance. Establish clear performance expectations and hold people accountable for results. • Recognize contributions by employees and teams. Lead by example in all activities. • Lead in a manner that enhances professional climate and business results. • Support change, encourage employees to innovate, evaluate suggestions, and remove obstacles to implementation. • Assure employee equity and encourage employee growth and opportunity. • Advise and coach employees to help them develop their skills and capabilities to best meet their career desires and current or future business needs. • Execute processes for the normal operation of employee programs. • Resolve complex problems independently or through the management of others. Show less

- The purpose of this role is to provide technical support in order to ensure a high degree of Customer Satisfaction through SLA & process compliance.- Proactive Metrics and Improvement- Monitoring proactive server alerts, Batch abends and ADHOC requests- Performs root cause analysis and creates a solution that is applicable to all accounts to ensure defection determination in arising technical problems that were not handled by the pool effectively.- Address all escalations… Show more - The purpose of this role is to provide technical support in order to ensure a high degree of Customer Satisfaction through SLA & process compliance.- Proactive Metrics and Improvement- Monitoring proactive server alerts, Batch abends and ADHOC requests- Performs root cause analysis and creates a solution that is applicable to all accounts to ensure defection determination in arising technical problems that were not handled by the pool effectively.- Address all escalations related to the customer’s account including management of severity one issues to resolution.- Expert on client’s tools/processes and applications. Focal for the account and management team in developing account level metrics reporting by pulling requested information from various sources and consolidating information.- Creating & managing ID’s for all resources in the pool- Focal for various MF Batch monitoring tools- Identifying & logging risks and working with support/account teams to close gaps- Identifying process gaps and working on action plans to close them- Ensure account specific documentation is current and stored in a database repository for the pool’s use.- Focal for cadence calls with support/account management- Managing Daily/Weekly/Monthly Reports- Planning and Driving Weekend Activities and Disaster Recovery Activities- Educate pool members on account and industry specific technologies/processes to efficiently handle tasks, resulting in a broad skill base of resources available to service the account.- Primary DC Focal to attend account specific meetings hosted by the customer and/or account team. Show less

• Manage Resource Planning and Scheduling for multiple clients within the project.• Provide quality metrics to senior management.• Evaluate individual team member performance, provide balance score card performance rating and work closely with individual team members to aid in their growth within their respective roles• Attend regular Status meetings, ad-hoc meetings as needed to support the project moving forward. • Provide weekly updates that reflect Project status, Risks and… Show more • Manage Resource Planning and Scheduling for multiple clients within the project.• Provide quality metrics to senior management.• Evaluate individual team member performance, provide balance score card performance rating and work closely with individual team members to aid in their growth within their respective roles• Attend regular Status meetings, ad-hoc meetings as needed to support the project moving forward. • Provide weekly updates that reflect Project status, Risks and Progress of projects.• Provide information to managers on escalated project issues with RCA and subsequent timelines• Implement and maintain Process Standards, Documentation Standards and Procedures• Generate a detailed Project plan, clearly outlining roles and responsibilities ,status communication models, key milestones, contingency plans and team expectations to deliver mission critical projects with zero downtime.• Participate in new client transition that involves logistics planning for Shadow monitoring, Reverse Shadow monitoring, documentation and arrange cross training sessions for other team mates via presentations and classroom training.• Identify the issue prone zones in the project and put controls in place.• Attend client meetings to review team performance and other issues.• Handle client audits and internal audits on a quarterly and yearly basis.• Task allocation to team members and regular follow up.• Daily, weekly and Monthly status reporting to Management Show less

Mainframe Production Control (Batch) at J.P.Morgan's Global Infrastructure Operation Center,Bangalore

Mainframe batch monitoring and maintenance for a Bank Of America Project. Worked exclusively on CA7