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Vignesh Kasivishwanathan Email & Phone Number
Senior Product Support Specialist
at
Hana Florist POS
LinkedIn matched
✓ Verified May 2026
3 data sources
Profile completeness 86%
Current company
Role
Senior Product Support Specialist
Location
Coimbatore, Tamil Nadu, India
Company size
Who is Vignesh Kasivishwanathan? Overview
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Quick answer
Vignesh Kasivishwanathan is listed as Senior Product Support Specialist at Hana Florist POS, a company with 66 employees, based in Coimbatore, Tamil Nadu, India. AeroLeads shows a matched LinkedIn profile for Vignesh Kasivishwanathan.
Vignesh Kasivishwanathan previously worked as Associate Team Lead at Rently and Senior Customer Service Representative at Rently. Vignesh Kasivishwanathan holds Bachelor Of Engineering - Be, Mechanical Engineering from United Institute Of Technology.
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Hana Florist POS
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Profile bio
About Vignesh Kasivishwanathan
At Rently, my team and I provide top-tier support, achieving over 90% in both CSAT and QA scores—a testament to our commitment to service excellence. A Bachelor of Engineering grounds my technical understanding, enabling effective collaboration across engineering and product teams for SaaS product enhancements. Our work has led to significant operational discipline and productivity, as well as efficient resolution of product issues, ensuring seamless client experiences.My focus on developing and leading a skilled team reflects in a high onboarding success rate and a consistent record of maintaining operational KPIs. Rigorous performance reviews and tailored one-on-one sessions underpin my approach to leadership, fostering a culture of continuous improvement and customer-centric innovation that aligns with Rently's vision for growth and excellence in the customer support domain.
Current workplace
Vignesh Kasivishwanathan's current company
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Hana Florist Pos
6 roles
Vignesh Kasivishwanathan work experience
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Associate Team Lead
CurrentSuccessfully led and managed a team of 15 members, including remote employees, providing exceptional support to both B2C and B2B clients. Conducted regular performance reviews and one-on-one sessions, motivating team members to consistently achieve a CSAT score of over 90%, maintain an AHT below 7 minutes, and secure a QA score of over 90%. Supervised team.
Apr 2023 - Present
Senior Customer Service Representative
Provided exceptional support for escalated concerns via phone and chat to international customers and clients, achieving an 85% resolution rate and enhancing overall customer satisfaction. Trained and onboarded new hires with a structured training plan, resulting in an 87.5% onboarding success rate (8 out of 9 employees), ensuring thorough product and.
Apr 2022 - Apr 2023
Customer Service Representative
Delivered customer-centric support through phones, chats, and emails for international (US) customers, maintaining a consistent CSAT of over 85%, an AHT of 9 minutes or below, and less than 1% missed calls/chats. Consistently achieved top-notch productivity, handling over 1000 contacts via chats/calls monthly, demonstrating efficiency and dedication to.
Feb 2021 - Apr 2022
Customer Service Representative (Swat)
Amazon Development Centre (India) Private Limited
Efficiently managed customer interactions via chat and email for both international and Indian clients, ensuring high-quality service across diverse customer bases. Achieved a CSAT of over 93% for international chat support and 90% for international email support, demonstrating exceptional customer satisfaction and service effectiveness. Contributed to.
Jan 2020 - Feb 2021
Customer Service Representative
Amazon Development Centre (India) Private Limited
Provided primary phone support for Indian customers, maintaining high productivity and consistently achieving CSAT and AHT targets. Successfully underwent training and transitioned to handle chat support in accordance with business needs.
Jun 2018 - Sep 2020
1 education record
Vignesh Kasivishwanathan education
FAQ
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What company does Vignesh Kasivishwanathan work for?
Vignesh Kasivishwanathan works for Hana Florist POS.
What is Vignesh Kasivishwanathan's role at Hana Florist POS?
Vignesh Kasivishwanathan is listed as Senior Product Support Specialist at Hana Florist POS.
Where is Vignesh Kasivishwanathan based?
Vignesh Kasivishwanathan is based in Coimbatore, Tamil Nadu, India while working with Hana Florist POS.
What companies has Vignesh Kasivishwanathan worked for?
Vignesh Kasivishwanathan has worked for Hana Florist Pos, Rently, and Amazon Development Centre (India) Private Limited.
Who are Vignesh Kasivishwanathan's colleagues at Hana Florist POS?
Vignesh Kasivishwanathan's colleagues at Hana Florist POS include Saran Kumar and Sonali Sharma.
How can I contact Vignesh Kasivishwanathan?
You can use AeroLeads to view verified contact signals for Vignesh Kasivishwanathan at Hana Florist POS, including work email, phone, and LinkedIn data when available.
What schools did Vignesh Kasivishwanathan attend?
Vignesh Kasivishwanathan holds Bachelor Of Engineering - Be, Mechanical Engineering from United Institute Of Technology.
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