An overall experience of 13 years in IT and ITES industry. Handled various roles in Service Delivery, Transition, Project Management, Application Development. Responsible for establishing and leading cross-functional and strategic initiatives which includes Product Automation.Project work includes business process re-engineering, consolidations, systems implementations, technology assessments and improving client satisfaction in customer facing operations and large diverse organizations. Expertise in management and implementation of business process transition plans and migration of customer support functions in BPO.Have lead different types of projects -New products, application development, systems integration, operational efficiency improvements, process reengineering, and infrastructure upgrades and deployments.Accomplished project objectives by planning project activities; evaluating implementation and progress of project and ensuring that they are delivered on time, within budget and to the customer's expectations.