Driven Technology Professional with 15+ Years of IT Leadership Experience in Banking and Financial Industry. Deep Business knowledge of Commercial Banking, Corporate and Investment Banking. Committed to thoroughly assessing product quality and processes to achieve excellent results and customer satisfaction.Management Skills :-• VOC - Established regular customer connects and making sure that customer rapport is intact and there is no issue in delivery side. Ensured Voice of Customer Index is above 97%.• Agile-Dealing with ambiguity - Helped identify and remove impediments, preventing distractions that interfere with ability of teams to deliver sprint goal, facilitated discussion and conflict resolution. Actively listened to customers, handled concerns quickly and escalated major issues to supervisor• Delivery – Responsible in preparing Test Strategies , owning QA deliveries , implementing best practices and lessons learnt• Governance - Collaborated effectively with stakeholders in sharing of SME knowledge and ensuring product /functionality comes out clean. For effective governance, weekly status reports are being shared to respective stakeholders regularly.• Collaboration - Worked as liaison between business and solution team to ensure usability of application and its functionality. Used coordination and planning skills to achieve results according to schedule• Leadership - Leading TCS Quality Assurance team of size 100+ for Global Banking Line of Business and nurturing individuals to achieve their aspirations.• Proposals - Efficient in driving proactive and reactive proposals as part of RFP.• Resourcing - Contributed to resourcing by identifying associates, mentored and groomed them to billable positions across line of business. Demonstrated respect, friendliness and willingness to help wherever needed• Process improvements - Analyzed areas of improvement in application , processes and submitted cost saving of 600K$ by choosing right techniques(SPS, PDCA,Lean,DMADV,DMAIC) as applicable.Technical Skills :• Well versed with Automation using Selenium , Cucumber framework, Functional Testing.• Strong knowledge on Test Management tools HP ALM, JIRA, RALLY and qTest.• Proficient with Test Process and Methodologies
