• Lead the creation of test cases and test scripts for complex B2B Telecom web applications by gathering business requirements.• Developed detailed test plans using HP ALM, coordinating and guiding a team of 20+ testers across geographies.• Directed end-to-end testing of customer order fulfillment processes, covering lead creation, pricing, provisioning, and billing systems.• Delivered executive summaries in leadership meetings, highlighting risks and advocating for priorities in alignment with program objectives.• Oversaw dynamic testing schedules, directing the QA team to adapt to shifting code deliveries and maintaining alignment with project milestones.• Coached end users on system enhancements post-release, ensuring smooth transitions and minimizing user disruptions.• Facilitated war room sessions for real-time troubleshooting across multi-vendor teams and enhanced cross-functional collaboration.

• Performed rigorous functional testing of front-end applications hosted on web services ensuring seamless user experience.• Actively participated in Scrum sessions, including planning, grooming and retrospective meetings.• Led testing efforts within Agile sprints, ensuring timely deliverables through proactive defect tracking and resolution.• Prepared test scenarios in alignment with the business requirements and included negative test cases to handle edge case scenarios.• Enhanced user experience by replicating end-user actions in lab settings and identifying potential system and process gaps.• Initiated a visit to in-house testing centers to replicate customer actions by following the installation kit and reaching out to service reps for assistance. This enabled better customer behavior and identified process/technical gaps.• In charge of communicating (verbal and written) with Business, Development, senior management and partner systems on the progress of the Release goals, objectives and testing efforts.• Validation of progression and regression user stories during deployment window and share the testing results with the stakeholders.• Reporting and tracking to closure of defects using Rally.• Taken active part in executing and fixing failures in automation scripts written in JavaScript in Selenium, Eclipse and Visual Studio Code IDEs.• Supported sprint deployments on regular basis and run the deployment test scripts for validation.• Documented training materials and maintained WIKI resources to support team knowledge sharing and onboarding.• Prepared Monthly & Weekly Execution Trackers of project deliverables and shared with leadership team.

Sawgrass is developed to bring various distributed credit card services of world’s largest BFS client under single web application for the Credit Card call center representatives.• Involved in project planning, coordination and implementation of QA waterfall methodology based on the Business requirement and Design documents for a major BFS client.• Responsible for running Manual tests on Web front-end and back-end testing including functional testing, regression testing, compatibility and end-to-end testing, database testing, and integration testing. • Interacted with System Analysts and the Development team on system to investigate requirements and resolving issues.• Responsible for testing Credit card risk evaluation application used by Call reps and ADA reps.• Developed test cases based on the business requirements available in Visio and conducted test case walkthrough to achieve consensus from all stakeholders.• Executed the test Cases manually in HP Quality Center, generate test summary (weekly/monthly) and defect reports in dashboard.• Applied analytical and logical skill when testing the requirement to account for real time experience and potential system gaps.• Involved in data comparison of data in flat files.• Prepared defect metrics at the end of each release implementation.• Provide input for new development processes, support, and enhancement of application development methodologies.