End-User Support and Remote SupportInteracting with the supporting team for new package and push through SCCM on End users machineWorking knowledge of Active Directory ServerWorking knowledge of creating and modifying PowerShell Cmd ScriptsInteracting with Security team to update or create a new GPO for URL blocking and AllowingPrivilege permission for end users in beyond trust serverKnowledge of ITIL Policies and Procedures, especially Incident, Request, Knowledge Problem, and Change ManagementOffice 365 and MS office applications supportknowledge transfer documents for clients and internal teams

Server Backup & maintanence,IT Helpdesk support Engineer,Zimbra mail account creation, deletion activities,Software's & Web Application installation and issue support,Vendors coordinate support,Call log with laptop & desktop Support,DHCP & Ad tools handling,

• Update Bill Plan and modify Customer Basic Information I.e. Name, Mobile Number and Plan.• Knowledge all types of Telecom Frauds in multi services environment.• Interact with impacted business areas to ensure accuracy and quality of future state processes being developed, Identification and resolution of project issues and risks.• Built long-term customer relationships and advised customers on purchases and promotions.• Determined customer needs by asking relevant questions and listening actively to the responses.• Communicated all store initiatives and promotions to customers to generate return business

• Providing Level 1 support. (Remote support to end users)• Installing and configuring wifi devices on network.• Configuration of Ubiquti Equipment and Troubleshooting the Issues• Installing LAN drivers if required• Checking and resolving Network related issues• Installing and update the Ubiquti Equipment• Installing Active Directory and configuring the DNS• Creating local users and deploying local security policies• Installing the Operating Systems such as Windows XP, 7, 8, 8.1 and 10• Troubleshoot the network connectivity issues.