Vignesh Ranganathan Email & Phone Number

Chennai, Tn, In

Chennai, Tamil Nadu, India

Client: Finastra Take charge of the resolution process for major incidents, ensuring timely and effective restoration of services.Assemble and coordinate cross-functional teams, including IT, operations, and customer service, to address incidents.Act as the primary escalation point for major incidents, ensuring all relevant parties are engaged and informed.Assess the business impact of incidents and prioritize actions to minimize disruption.Perform thorough root cause analysis to identify underlying issues that led to the incident.Develop and implement action plans to prevent recurrence of similar incidents.Conduct post-incident reviews and facilitate meetings to discuss findings and lessons learned.

Chennai, Tamil Nadu, India

Chennai, Tamil Nadu, India

Developed and performed detailed project plan to monitorintegration design, development activities and trackprogress, assigned by the Integration ManagerTracked project performance, specifically to analyze thesuccessful completion of integrations. Planned Agile best practices and encouraged team cohesion, overcoming impediments and hurdles to productivity . Act as the liaison between Business and Systems Analysts, Developers and project management groupsMake client environment modifications within clients systemconstraintsManage Client relationship in critical situation ensuring themutual understanding of the scenario and help the clientreach feasible, smooth, efficient solutions.

Hyderabad, Telangana, India

India

Providing technical assistanceResolving problems with networks and other computersystemsTraining other staff members on troubleshooting anddiagnosing problemsRunning reports to analyze common complaints andproblemsDiagnosing system errors and other issues

Post Graduate Diploma In Business Administration, International Finance, A+

Bachelor Of Engineering - Be, Electrical And Electronics Engineering