• Managing 40 member team of document specialists professionals• Handling Mortgage processes of Residential Mortgage, Equipment Originating Funding, Lender Questionnaire Processing and Loan Pre-Qualification Submission• Primary customer contact on requirement management and handles the requirement end to end until delivery• Successfully implemented work from home during pandemic and maintained performance trend via virtual team connections and optimizing process• Managing TAT & Quality KRAs of processes, analysing the internal and external errors, deriving action plans and drive until implementation• Management decks and reports consolidation and delivery• Functional reporting to management on operational challenges and delivery progress updates and proactive actions taken to minimize the issues

• Managed a team of 67 process associates towards process requirements• Handled International Air Way Billing process for European regions • Four senior process associates (SPAs) direct reporting to me about performances of 10 to 15 process associates, and delegated tasks to SPAs whenever required • Managed TAT & Quality KRAs of a process, analysed the internal and external errors, derived error analysis and discussed & implemented action plans to mitigate the errors• Functional reporting to the project manager on progress and seek guidance as required• Governing Daily, Weekly and Monthly cadence calls• Implemented individual recognition program as a team motivation initiative• Improved team utilization through agile process Implementation

• Managed a team of 36 process associates towards process requirements• Started with Domestic insurance process, and later assigned to Pilot International Logistic Air Way Billing process• Got trained in Logistic process along with the team and completed process transitions as per schedule• Maintained and monitored performance records of all the teammates to ensure the stability of the process• Meeting BQM users in one-on-one feedback session and providing required support• Trained the team mates on process updates and conducting knowledge test at frequent intervals• Followed process improvement practices such as side by side audit, mentoring and root cause analysis• Implemented process and tool training for new recruits according to the requirement• Provided opportunities to teammates to do different activities related to the process• Recognized better efforts in live production through spot awards• Resolved process queries of process associates during live production

• Manages a 10-member process engineer team• Maintained performance records of process engineers• Mentored new recruits of multiple batches• Participated Train the Trainer program at Accenture

• Consolidating/abstracting/copy editing the engineering patents in various languages (Chinese, English, Korean, & Japanese Languages) into technical subject in English Language with Technical sense• Quality auditing copy edited technical documents processed in two different delivery centres• Achieving production and quality targets on daily basis• Implementing training course for new recruits