>Analyzing the data and finding out different metrics like Productivity, Quality, AHT, Utilization, and Performance on daily basis for each users from different process. And Login details, Shrinkage and Attrition for entire unit.>Monitor and maintain the Power BI dashboards, ensuring that it is up to date, performing efficiently, and meet the business requirements.>>Using VBA macros to simplify the daily basis works.>Prepare reports for higher level managers with KPI indicators for understanding the business flow of WTD, MTD, YTD which gives EWI and decision-making Insights.>Analyzing large data sets and making summaries report that show trends, patterns, and anomalies for monthly reports such as MOR, and quarterly reports such as QBR and Yearly performance reports as well. >Working closely with team leaders and managers for high priority reports.>Identifying the problems and finding solutions by performing in-depth analysis on various processes.Consolidating day-to-day data to maintain year-over-year data with different metrics for different analysis>Analyzing yearly data to find out patterns and trends to identify the lack in areas for various departments and improve training methodology to come over it.