Vigneshwar Kumar Email & Phone Number

Chennai, Tamil Nadu, India

Chennai, Tamil Nadu, India

1. Prepared annual forecasts and budgets,and examined financial controls to increase average meal checks2. Owned the overall operations, business development, new expansions, and exploring opportunities to add value3. Catered to the guest’s needs, maintained highest standards of quality/service, enhancing customer experience4. Ensured good safety practices of employees/guests, oversaw the maintenance of emergency and security procedures5. Provided thought leadership and leveraged process expertise to lead process improvement opportunities6. Identified and evaluated competitors through a detailed analysis of financial, markets and sales projections7. Drove ideas for advertisement program and evaluated program results to track changing consumer demands and produce offerings that would attract customers 8. Controlled purchases and inventory cost by negotiating prices and contracts, developing the preferred supplier lists by evaluating usage reports to take corrective actions9. Governed patron satisfaction through periodical monitoring, evaluating, and auditing the F&B and services offered 10. Maintained professional and technical knowledge by tracking emerging trends in the restaurant industryAchievements:1. Started the tenure with Tovo leading 1 store and subsequently had contributed to the opening and operations of 6 outlets – both Tovo and Thambi Vilas2. Accountable for P&L of 6 stores with average turnover pegged at Rs. 1.10 crores a month 3. Provided leadership and guidance to 230+ employees and enabled them to deliver expected performance 4. Coordinated with relevant authorities to secure the license for operating a bar; played a crucial role in opening the first Tovo Restobar in Besant Nagar, Chennai 5. Employed IT skills and process capabilities to develop and implement SOPs for the front and back end operations 6. Hired and groomed freshers facilitating their growth to become Store Managers

Chennai Area, India

Chennai Area, India

Chennai Area, India

Chennai Area, India

1. SPOC for digital business expansion, strategising revenue, and go-to-market & alliances 2. Formulating and executing competitive sales and marketing strategies that align with the company directives 3. Responsible for managing top-line revenue and bottom-line operating expenses4. Working with business analysts, sales staff, product management teams to develop action plans and product strategy to target key accounts5. Accountable for managing all aspects of sales administration, sales enablement and sales staff planning6. Developing strategic recommendations including detailed proposals, tactics, and budget, for potential clients7. Leading the client’s transformation journey by evangelising and framing right Chatbot solution addressing business goals 8. Continually strive for existing account growth through proactive account management9. Reviewing staff’s performance periodically and making recommendations for improvement

Dubai, United Arab Emirates

1. Hired, trained, and coached staff members on customer service skills, F&B knowledge, and food safety standards 2. Governed the employee’s performance both in the front and the back of the house operations3. Promoted a positive atmosphere and went above and beyond to guarantee each customer received exceptional service4. Duly completed the restaurant’s opening and closing rituals and managed payment reconciliations 5. Produced monthly reports detailing sales trends and forecasts 6. Responsible for driving sales by ensuring effective merchandising is being practised in assigned areas7. Accoladed by the management for demonstrating consistency in exceeding the sales targets

Chennai, Tamil Nadu, India

1. Managed the assigned outlets as independent profit centres, maximising guest satisfaction consistent with brand standards2. Led the planning, organising, directing, and controlling the Food & Beverage operation and administration3. Reduced variable cost through tighter controls on overtime expenditure and inventory waste4. Worked towards the achievement of food quality and 100% customer satisfaction5. Maintained fast, accurate service, positive guest relations, and ensured products are consistent with quality standards6. Assisted profit & loss management by following cash control procedures, inventory maintenance, labour, reviewing financial reports, and taking appropriate corrective actions7. Effectively planned rosters/shifts - ensuring optimum utilisation of manpower and machinery

Chennai Area, India