• Microsoft Office 365 admin Center management and handling,• Working with Ticketing Tools Autotask.• Provide daily monitoring, management, troubleshooting, and issue resolution to systems and on both on-premise as well cloud resources.• Intermediate level experience with FortiGate VPN creating users and adding groups, • End-user FortiGate VPN settings.• Enforcing users to use a secure password and MFA.• Troubleshoot Laptop/Desktop network-related problems.• Support LANs, WANs, Internet, and intranet systems. • Intermediate level experience Synology NAS, User creation and permissions.• User-end Synology NAS configuration and problem resolution.• Intermediate level experience working with servers to schedule downtime for patching, RAM upgrades, and other administrative tasks in collaboration with the appropriate team.• Monitoring of server, services, and network through Datto RMM. • Managing windows network for 250+ Endpoints (users, computers, printers, etc.) with Active Directory.• Intermediate-level experience working with Microsoft domain environments, including AD, DHCP, and Windows 2012,2016 servers.• Liaising with vendors for all the hardware, software requirements, licenses management, and all the 3rd party services dependencies.• Manage and administer Office 365 services. • Handling Remote desktop and team viewer, Installing and Troubleshooting Printers.• Identifying and terminating idle resources, or switching to a smaller instance type to save money.

• Providing Desktop level support to 450 + end users.• Handling Desktop and Laptop issues and closing tickets as per SLA• Installations & troubleshooting of all Windows based operating systems.• Investigating, resolving, and closing user-reported PC problems and application issues through the ticketing system.• Monitoring system performance and troubleshooting issues.• Knowledge of Email client’s installations, configurations, and user data regular backup and restorations.• Installation & configuration of Windows 7 & 10 Operating Systems.• User profiles backup and restorations as and when required.• Assembling and troubleshooting the laptop’s Hardware issues.• Coordinating with Product support for hardware issues and component replacement.• Preparing and updating the IT laptops stock inventory.• Configuration and Troubleshooting of Network Printers, local printers, Data cards, and scanners.• Antivirus agent installations and configuring regular patch validations and updating (McAfee).• Reset the user password, lock, and unlock the user account.• Taking care of Assets handover / receive for onboard and exit employees.• Coordinating with Vendor for Assets IN and OUT process and updating the inventory accordingly.• Troubleshooting the remote user issues taken through remote applications such as Team Viewer.• Installing and configuring the VPN clients also Developer tools like MS SQL, MySQL, AutoCAD, Bluebeam, etc.,• Raising support tickets with ISP providers and coordinating with them for resolution.Ticketing Tool: CSMS2.0 (internal tool)

• Handling Desktop and Laptop issues,• Handling issues related to Windows 10, Windows 8, Outlook, Internet, Viruses, and day-to-day user issues.• Setting up Share and permission for files and folders located in file servers. • Maintenance & troubleshooting of secure browser applications• Configuration and troubleshooting of Microsoft outlook, outlook express email clients, and Internet-related problems• Maintenance and troubleshooting of various hardware components of PCs and fine-tuning of systems• Troubleshoot hardware devices for compatibility• Maintenance and Troubleshooting of PCs, printers, modems, and other peripherals• Providing support for procurement of organizational hardware/software requirements• Sharing folders, Sharing Printers, Troubleshooting Basic Network Related Problems, • Preparing monthly work status report and updating specific documents, Maintaining IT asset Inventory and Asset tracking.