Over 10+ years’ experience in IT arena that involves project transition, ITSD Operations, Automation, Volume deflection, data analytics, client satisfaction and effective resultsData Science Consultant – Data Analytics, Data Modelling, Data Visualisation, Onboarding & Provisioning of data in Accenture, BangaloreGlobal Service Desk Manager – ITIL Operations, Automation, Reports & Analytics, End User Computing in HCL Tech Ltd, ChennaiCustomer Service Representative – Technical, SITEL India Ltd, ChennaiFreelancing on Android Application and Games development Area of Proficiency • Project Preparation/Transition Execution/ Steady State Turnover/ Implementation • Automation - Volume deflection & Data digitization - Power BI dashboard creation. Responsible to meet the criteria and to focus on the deadline with the best Quality • Responsible for implementing DR & BCP • Strong in SLA definition & management, Data Analysis, Data Modelling, Data Visualisation, People Management and Technical Skills • Proficient in Metrics Driving, set thresholds, targets and own the process • Hands on experience in using Service Now, Implemented new Catalogs, process flow & dashboards • Exceptional Report analysis, stack ranking and service improvement measures • Effective oral, written and confident in communication • Resource mobilizing and training as per project requirement