Vicki Hutchison - Assoc Cipd Email & Phone Number

Cambridge, England, United Kingdom

Cambridge, England, United Kingdom

As part of the People Systems & Data team, I am responsible for maintaining employee records imputing data with accuracy and attention to detail whilst collaborating with peers and key stakeholders.General administrative responsibility for full employee life cycle supporting in producing and distributing of offer letters and contracts, completing right to work checks, onboarding, probation processes and off boarding employees. Managing the People Hub and Benefits inbox as first point of contact for general queries providing accurate and timely responses whilst supporting the People Advisors and Heads of Departments, and working closely with the payroll team on changes to pay and salary, providing accurate data as part of monthly payroll cycle.

Cambridge, England, United Kingdom

General administrative responsibility for full employee life cycle including producing and distributing of offer letters and contracts, completing right to work checks, onboarding inductions, probation processes and off boarding employees and Learning and Development. Managing the HR and Learning and Development inbox's as first point of contact for general queries providing accurate and timely responses.Key responsibilities were taking ownership of the payroll process for the firm working with the external Payroll provider with accuracy and attention to detail to ensure accurate payroll process completed each month and managing a small caseload of ER cases along with supporting employees with maternity leave and paternity leave arrangements and wellbeing.

Huntingdon, England, United Kingdom

Responsible for the management and coordination of secretarial and clerical staff for cardiology teams ensuring waiting lists and access targets are achieved. Working with consultants and cardiac teams to identify capacity/performance issues and potential solutions.

Cambridge, United Kingdom

As Customer Service Manager I had four direct reports who led teams of between 15 and 20 people and overall I was responsible in driving performance,providing high quality service to our customers within these teams and providing general HR support. Through coaching I supported my team to develop themselves and their people and guide them and their peers with HR cases, and company policy and procedures. As part of my role I led my teams through periods of change by displaying motivating and role modelling behaviours. Working with peers and key stakeholders, ensuring fairness and maintaining consistency throughout the site across all areas of operations such as performance management, development and coaching, company policies and conduct.

Cambridge, England, United Kingdom

Led teams of up to 17, achieved KPI’s and goals through coaching, steered the team to provide the best service to guests and partners. Identified coaching needs, used data and reporting on guest and partner satisfaction to identify areas for improvement, identified solutions, formulated new concepts and embraced change in a fast-moving market, delivered excellent customer service. Conducted and held investigations and disciplinary meetings, probation reviews, performance management, recruitment and general ER cases, addressed behaviour and conduct.

Cambridge, England, United Kingdom

Managed five direct reports, acquired new accommodation partners to the portfolio, developed these accounts into high revenue earners. Steered and motivated the team to achieve company directives, developed destinations, gained market share within the industry. Coached direct reports on sales techniques, created acquisition strategies as a team, enabled the business to meet quarterly sales targets. Kept up to date on competitor analysis in the market, suggested adaptations where necessary, kept ahead of competitors to achieve results.

Cambridge, United Kingdom

Maintained B2B sales, developed existing client accounts, maximised revenues identified potential business opportunities for the conference centre. Devised research plans for clients, worked closely with key stakeholders, built relationships with large pharmaceutical and blue-chip companies, retained regular client events, upsold products where possible. Conducted competitor analysis, ensured products offered appealed to clients with regards to pricing and quality, made autonomous decisions regarding pricing and products, maintained strong client rapport.

Lead a team of two co-ordinators, drove conference sales in the hotel, achieved through yield strategies designed to meet set budgets per month, implemented KPI’s, coached team members to deliver results. Produced weekly reports on conference sales forecasts, participated in financial reviews and revenue meetings with hotel owners/key stakeholders, remained accountable for all decisions and outcomes within the team.

Cipd Level 3, Hr, Assoc

Following my interest in HR, I completed my CIPD Level 3 in HR Management in 2018. It proved valuable as part of my role and understanding.

Gnvq Advanced Leisure & Tourism, Merit

Gcse'S, All C'S And Above.