Performance driven IT Engineer with over 19 years of progressive experience for leading, managing, and supporting successful IT projects and solutions, incorporating a wide range of applications and technologies. Experienced in Office 365 admin covering Microsoft Azure AD setup, setting up users mailbox, controlling distribution lists and shared mailboxes, messaging and collaboration, Identity & Access Management LastPass Enterprise Admin management, cloud SaaS technologies such as Webroot Secure Anywhere SaaS console, assigning permissions and setting up users on Amazon Seller Central and Endpoint Security & Compliance ,Virtualization technology, enterprise-wide services such Shopify and Recharge app user permission management.SharePoint Administrator: Responsible for managing and maintaining an organization’s SharePoint environment. Key duties include configuring and upgrading SharePoint systems, setting up user accounts and permissions, and ensuring the platform’s functionality and security. Troubleshooting issues and implement SharePoint projects to meet user requirements.Exchange Admin: Setting up and maintaining mailboxes, creating and managing user accounts shared mailboxes, groups, and implementing security measures to protect email data.Microsoft Teams Administrator: Responsible for managing and maintaining collaboration and communication solutions within Microsoft Teams and Microsoft 365. My duties include configuring and managing teams, channels, chats, apps, calling, meetings, and events.OneDrive for Business /OneDrive sync: Troubleshooting various OneDrive sync issues by checking access, updating OneDrive, unlink and relink and checking necessary permissions. Achieved vast experience working on RMM tools such as Kaseya VSA 9, Kaseya VSA10 and NinjaOne RMM. My administrative duties involved setting up user profiles, policies, patches, and software/Windows updates via Remote Management Tools. Vast experience in aiding users in the United States and India for various applications, hardware, network and Five9 software to ensure no downtime along with mentoring Junior engineers and sharing skills process knowledge along the way.Experience in executing Windows/ Linux / Mac OS and Chromebook Operating system operations that meets the agreed business demand at the quality required and service levels, delivering business value in a cost effective and timely manner and a service that fulfills organization requirements.