Program Manager
Bangalore, Karnataka, In
1. Program Manage end to end project charter for SAP Hybris Migration, Digital Campaign Management and ServiceDesk ensuring client queries, concerns, challenges and other areas requiring support are effectively addressed2. SPOC for communication, escalation and delivery across project initiation, transition, pilot phase and steady state operations to ensure seamless execution across SOWs 3. Actively participate in transition analysis to ensure that the transition, quality, technology and delivery teams have a proper understanding of the process, tools and methodology employed by customer in the “AS-IS” state and what is required in the “To-Be” state4. Act as a conduit between Wipro teams and customer stakeholders during transition, pilot and steady phase to ensure any challenges w.r.t. process, tools, training, methodology, etc. are addressed quickly (by Wipro & Client) to minimize any potential impact on operations. 5. Share regular updates on deliverables on a daily / weekly/ monthly/ quarterly basis, handle exceptions via deliverable review and discussions with offshore team to ensure that the delivery team’s output is in line with customer expectations6. Identify potential disruptions in delivery during steady phase and recommend necessary steps to prevent such disruptions7. Conduct Failure Mode and Effect Analysis to forewarn and resolve any potential red flags. Ensure that the client is aware of the same and their potential impact on the process8. Steer weekly, monthly and quarterly meetings to ensure challenges / concerns, if any, are addressed and learnings documented.9. Provide process improvement suggestions in the steady state phase10. Participate and drive any future Business Transformation initiatives