SAP Pre-sales & Solution Architect with 14 years of industry experience, which includes 8.5+ years of SAP CRM Functional with three full-life cycle Implementation.Worked with Business Process Owners, End Users, Business Blue Print Configuration, Customization, Integration, User Acceptance TestSAP CRM Trade Promotion Management: Creation of Promos, Submission, Workflow Approvals, Claims & Retirement – Full TPM life Cycle.SAP CRM Internet Sales: Creation of Web Shops, Product Catalogs, Sub Areas, Product Proposals, Top n Products, Cross Selling, Up Selling and Down SellingMiddleware: Creation of Logical Systems Maintaining the RFC Connections between the CRM and R/ 3 systems, Creation of the Bdocs, Bdocs Flow Context, Bdocs Monitoring, Error Handling, Creation of Replication Objects, Creation of Publications, Creation of Subscriptions, Creation of SitesBase Customizing: Business Partners, Business Partner Relationship, Field Groupings, Screen Configuration, Organizational Model, Organizational Data Determination, Maintaining the Categories and Hierarchies for Products, Maintaining Copy Controls between the Sales DocumentsMarketing: Marketing and Campaign Management, Segmentation of Business Partners, Creating Profile Sets, Target Groups, Data Sources, Allocation Planning, Personalized Forms, Opportunity Management, Lead Management and Maintaining Copy Controls between the Sales documentsIC-Web client: Interaction Centre Overview, Agent Functions, Creating IC-Web client Profile, Customizing IC-Webclient Functions, IC-Manager Portal, IC-Workforce Management, Communication and Software Architecture Investigative Case Management (ICM):Trained by SAP AG during March 2011 & had a hands-on session in Config, WebUI, and Integration. Also completed two case studies which gave a chance to work in Palantir Platform integrated with SAP ICMCreative & pro-active team lead with strong ability to achieve quality results within business and technical teams