Vijay Agarwal Email & Phone Number

Goa, India

Goa, India

Goa, India

Goa, India

- Led the planning and implementation of technical projects, including defining project scope, targets, and deliverables in collaboration with necessary stakeholders.- Developed and maintained project plans, schedules, and resource allocation to ensure timely and efficient project execution and delivery.- Conducted regular status meetings and communication with project team members, stakeholders, and senior management to provide updates on project progress and address any issues or concerns.- Spearheaded 100+ Scrum Events including Sprint Planning, Sprint Review, Sprint Retrospective and Daily Scrum and ensured these events are 100% productive and within timebox.- Managed project risks and issues and developed mitigation strategies to minimize impact on project timelines and deliverables.- Ensured the quality and integrity of all project components by establishing effective testing procedures.- Conducted retrospective meetings to identify lessons learned and areas for improvement and implemented process improvements to enhance project delivery capabilities.- Maintained comprehensive project documentation, including plans, status reports, and post-project analysis.

Goa, India

Project: Butzel Long (US)Role: Lead Network Analyst• Worked as Lead Network Analyst providing support to Client’s enterprise IT Infrastructure, which included deploying and managing servers (Active Directory, File Server, SQL, Anti-Virus, Application Servers), Exchange infrastructure, mobile platform support, end-user software support, spam filtering management through Mimecast and backups monitoring• Carried out maintenance of servers (patching, upgrading memory, disk space) by following the proper procedures used for Change Management• Coordinated with multiple teams to resolve critical Client issues by organizing meetings whenever required • Ensured Client SLAs are met at all times and Stakeholder visibility by keeping service tickets updated at all times

Goa, India

Project: ATB Computing Services Ltd (on-site UK)Role: Lead Network Analyst• Played a key role in company acquisition of ATB Computing Solutions by undertaking Service Desk operations• Planned the distribution of work between the on-site team in UK and remote team in Goa• Coordinated with Stakeholders, Vendors and Architects to provide datacenter access to the remote team in Goa• Planned the integration of service desk tool and remote support tools between on-site and remote teams• Trained the remote support team in Goa on company policies and processesProject: Charles Street SolutionsRole: Network Analyst• Provided remote L1/L2 technical support and problem resolution for customers in US, UK, Australia, Singapore and Malaysia on all types of application, software and hardware related issues• Interacted with customers directly over phone to understand the issue and provide complex technical support by investigating and resolving system related matters• Handled highly-complex/mission critical calls on a daily basis and consistently meeting high service standards/SLA’s• Liaised with 3rd party vendors for issues related to their software/hardware and follow-up until the service call is taken to closure• Monitored entire IT infrastructure of clients using monitoring tools like PRTG• Automated repeated tasks by writing scripts (PowerShell)• Performed responsibilities of documenting technical cases, creating technical documents, user guides and resolutions for the knowledge base

Kuwait

- Preparing and deploying Windows 2003/2008 servers for Micros Point of Sale (POS) systemsfor all M. H. Alshaya owned food stores in Kuwait- Configuration, installation and maintenance of network printers, receipt printers, handhelddevices and tablets- Installing registry patches to make servers PCIDSS compliant- Respond to incident/service request calls and emails from users on issues related to MicrosPOS, computer hardware and other applications either (mostly) remotely or site-visitdepending on the nature of the request- Deploying OS on multiple systems using Windows Deployment Server- Supervise and perform installation of new IT network equipment and system software- Document all reported incidents – identify trends to assist in future problem resolution