Vijay Balakrishnan Email & Phone Number

Chennai, Tn, In

Chennai, Tamil Nadu, India

Preparing design document for proof of concept Working with potential leads from start to end i.e from Demo - conversion to potential leads Achieving the success criteria of PoC Designing the implementation document for new customers Defining the scope of implementation Working with all stake holders to make the implementation success within time frame Team handling and knowledge sharing between teams Training customers regarding the features of eG Product

Chennai, Tamil Nadu, India

Provide high quality support for eG enterprise (Infra-Monitoring Tool)Resolving issues in administering eG enterprise in customer's infrastructure Assist monitoring of different applications in eG enterprise Make pre-sales technical presentations/demos to potential customers and partners during product launches or initial engagementDoing Proof Of Concept(PoC) in Customer's infra and achieving the success ratio Hitting the strike rate for monitoring different components of the prospective customers

Chennai Area, India

Provide support for Backup Exec, as well as other VERITAS or Symantec Software products as requiredIn-depth troubleshooting of backup and restore failures on Windows servers with varied configurations, such as SQL DB, SharePoint, VMware & Hyper-V.Successfully resolve technical issues with continued follow up until resolved and ensure proper escalation procedures are followed for unresolved issues.This support includes troubleshooting, the use of sophisticated tools and analysis of logs Provide high-level technical assistance with Backup and restore operations on Windows servers etc.Worked with clients to develop disaster recovery plans in the event of data losses ways in which VMware and hyper v cluster can be used based on their environment Suggesting and implementing cluster set up in client environment Resolving the backup and restore of VMware from 5.0 to 6.5, Hyper-V 2008, 2012,2016, MS SQL DB, SharePoint, Windows servers and Active DirectoryProactively looked to improve and add efficiency to current customer setup and exercise judgment in the decision-making process in order to provide consistent customer service

Chennai Area, India

Provided support for Dell Laptops for residential users Diagnose both hardware & software issues over phoneInstallation of Drivers for the Windows Client operating system Basic Troubleshooting of Windows Client operating system Proficient in handling escalated calls and providing Technical Support to end-usersResolving Internet/network related issues on Laptop Solve issues in one phone callDispatching Service Tech for hardware replacement.Document incoming calls and technical issues and solution

Be Cse, Computer Science

Computer Science & engineering

Bachelor Of Engineering (B.E.), Computer Science

Computer science & Maths