Client: BMW GroupRoles and Responsibilities Managing and Maintaining Vmware vSphere Virtual Infrastructure Deploying Virtual Machine Datastore management  Managing vSwitch and Distributed vSwitch Performing VM related activities Snapshot Management HA and DRS management Patching of ESXi Host using Update Manager Management of single host using VI client and SSH client. Managing Clones and Templates Proactive Monitoring Creating service… Show more Client: BMW GroupRoles and Responsibilities Managing and Maintaining Vmware vSphere Virtual Infrastructure Deploying Virtual Machine Datastore management  Managing vSwitch and Distributed vSwitch Performing VM related activities Snapshot Management HA and DRS management Patching of ESXi Host using Update Manager Management of single host using VI client and SSH client. Managing Clones and Templates Proactive Monitoring Creating service improvement plan Hardware Management Show less

Responsibilities in Virtualization and Wintel Team• Managed and Maintained the vSphere Virtual Infrastructure using vSphere Client• Virtual Machine creation and performed VM related activities• Datastore Management• vSwitch Management• Snapshot & HA Management• ESXi Host patching using update manager and command line• Managed Clones and Templates• Firmware Upgrade• Management of single host using VI client and SSH client.• Proactive… Show more Responsibilities in Virtualization and Wintel Team• Managed and Maintained the vSphere Virtual Infrastructure using vSphere Client• Virtual Machine creation and performed VM related activities• Datastore Management• vSwitch Management• Snapshot & HA Management• ESXi Host patching using update manager and command line• Managed Clones and Templates• Firmware Upgrade• Management of single host using VI client and SSH client.• Proactive Monitoring• Performed VMotion and SV motion as part of planned onsite activity• User accounts management through Active Directory• Quota management, file server (share and security permission) management• Created Backup Jobs and restored files from backup• Windows patching using BMC bladelogic• Worked with HP SAN• Performed Daily Checks and created monthly reports(Storage, AV, Patching)• Updated HLDs and LLDs and other client Technical documents.• Created service improvement planResponsibilities as Team Supervisor• Trained the new recruits and explained them the functionality of our Support Function.• Handled conference calls with clients and suppliers to discuss the issues.• Provided Technical support to L2 team and users in resolving the issues related to IBM Lotus Notes, Outlook, Internet, Intranet, Laptop’s, Desktop’s, Printers and SopraSteria applications.• Took a pro-active role in identifying any issues and possible solutions that may arise within an assignment and communicated these to the managers and customers as relevant.Responsibilities as Level 2• Supported users with different Messaging tools(Lotus Notes & Office 365).• Efficiently managed the directory of employees with the access rights on shared folders.• Managed the troubleshooting of company intranet and connectivity issues over the network.• Managed access of shares and printers on file server & print server.• Support of Tier 1, Tier 2 applications such as Active Directory, Citrix, Symantec antivirus, VPN, Wireless, MS Office 2010. Show less

Project Description:YouSendIt(YSI)YouSendIt is the most popular and secure online file sharing software that allows you to easily send large files and email attachments. You can send files upto 2 GB using this website.Responsibilities:• Provided phone, chat and email support to end users• Resolved technical and non-technical issues• Resolved customer’s issues related to Uploading/Downloading of files, Tracking, Pay Per Use Services, Branding, Dropbox and Site… Show more Project Description:YouSendIt(YSI)YouSendIt is the most popular and secure online file sharing software that allows you to easily send large files and email attachments. You can send files upto 2 GB using this website.Responsibilities:• Provided phone, chat and email support to end users• Resolved technical and non-technical issues• Resolved customer’s issues related to Uploading/Downloading of files, Tracking, Pay Per Use Services, Branding, Dropbox and Site drop. Show less

Process DescriptionHP All-in-One PrintersHP is one of the world's largest information technology companies and operates in nearly every country. HP specializes in developing and manufacturing computing, data storage, and networking hardware, designing software and delivering services. Major product lines include personal computing devices, enterprise servers, related storage devices, as well as a diverse range of printers and other imaging products. All-in-One Printers include… Show more Process DescriptionHP All-in-One PrintersHP is one of the world's largest information technology companies and operates in nearly every country. HP specializes in developing and manufacturing computing, data storage, and networking hardware, designing software and delivering services. Major product lines include personal computing devices, enterprise servers, related storage devices, as well as a diverse range of printers and other imaging products. All-in-One Printers include Photosmart, Officejet, Deskjet.Responsibilities:• Provided email support to end users• Resolved issues related to copying, printing, scanning and faxing Show less

Process DescriptionNetgearNetgear, founded in 1996, is a US manufacturer of computer networking equipment and other computer hardware. Netgear's range of products are primarily focused in the networking market, with networking products for home and business use, including wired and wireless technology. It includes wired and wireless routers , switches , print servers , adapters , accesspoints , Readynas etc. Responsibilities:• Provided phone support to end… Show more Process DescriptionNetgearNetgear, founded in 1996, is a US manufacturer of computer networking equipment and other computer hardware. Netgear's range of products are primarily focused in the networking market, with networking products for home and business use, including wired and wireless technology. It includes wired and wireless routers , switches , print servers , adapters , accesspoints , Readynas etc. Responsibilities:• Provided phone support to end users.• Resolved issues related to copying, printing, scanning and faxing.• Configured Wireless Routers of 802.11a, 802.11b and 802.11g standard and the newer Pre-N and Range Max-N series Netgear propriety standard.• Configured Cable/DSL/ADSL Routers.• Configured wired and wireless Media Entertainer Devices, media servers and play stations.• Configured Wired and Wireless Print Servers.• Configured Access points in Bridge/repeater mode for corporate networks. Show less